Service Manager
Service Manager
Addison, TX
full time
$85,000-$100,000On-site
Oil and Gas
About This Job
BENEFITS
•
Pay: $85,000 – $100,000 a year– based on experience
•
Medical, Dental, and Vision health insurance elections
•
Voluntary STD, Life, hospital, identity theft, and Accident coverage
•
401K
•
Basic Life Insurance, Long Term Disability Insurance, and AD&D Insurance offered at no cost
•
Weekly Pay
•
Pay Card option
•
Online pay stub access
DUTIES & RESPONSIBILITIES
•
Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)
•
Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
•
Orders parts to maintain adequate supplies.
•
Provides training and assistance to staff mechanics.
•
Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
•
Evaluates all equipment after repairs, maintenance, or safety checks.
•
Documents equipment status before and after rental.
•
Handles customer complaints regarding equipment condition or operation
•
Promote safety awareness
•
Perform quality control checks
•
Update, maintain and keep organized equipment service records
•
Create, update, close and bill work orders
•
File warranty claims in a timely fashion
•
Commission New Equipment
•
Order parts, return parts, and perform parts inventory
•
Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
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Reporting to include: - Equipment up/down - Open work order report - Warranty claim summary report - Parts detail reporting - Service department financial summary - Open PO report - Tech paid hours vs. worked hour report
•
Perform other duties assigned as assigned by the manager.
QUALIFICATIONS
•
Valid driver’s license
•
Ability to be on call 24/7
•
Extensive experience in the repair and maintenance of aerial equipment, generators, light towers, and compressors.
•
Knowledge of work planning and scheduling and other supervisory activities
•
Strong understanding of equipment capabilities and safety requirements.
•
Clear perspective of maintenance and repair issues in the industry
•
Planning and management experience
•
Computer literacy
•
Reporting experience
•
Inventory management experience
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.
#INDROLP
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