Froling Energy

Service Manager

LocationKeene, NH
Job Typefull_time
Salary$60,000-$80,000

About This Job


Froling Energy-Service Manager


About Us

We are a leader in renewable heating solutions, specializing in advanced biomass boiler systems including wood chip and pellet technologies. We are committed to delivering high-efficiency, low-emission heating systems and outstanding customer service. As we grow, we're looking for a Service Manager to lead our dedicated service team and ensure the highest standards in field support, customer care, and technical excellence.


Position Summary

As Service Manager, you will oversee all aspects of the Service Department. You’ll be responsible for leading a small but capable team, overseeing scheduling and service logistics, and providing expert technical support. Your role is key to maintaining high customer satisfaction, ensuring service operations run efficiently, and supporting the professional development of your team.


Key Responsibilities


Department Oversight

Lead, organize, and continuously improve the Service Department operations.
Supervise the Service Coordinator and Field Service Technicians.
Ensure efficient use of Field Service Management (FSM) software system (Zoho FSM).
Monitor and drive performance toward service KPIs and operational goals.


Technical Support

Provide expert-level support for biomass boiler troubleshooting (wood chip, pellet systems).
Interpret electrical and mechanical diagrams and support technicians both remotely and on-site.
Personally manage complex or sensitive service issues.
Stay involved during critical projects like system commissioning.
Provide backup support during off-hours or weekend emergencies when required.


Billing & Accounting Oversight

Ensure accurate and timely invoicing for all service work.
Monitor accounts receivable and follow up with overdue customers as needed.
Coordinate with the accounting team to ensure billing alignment and accuracy.


Manufacturer & Vendor Relations

Act as a point of contact for technical support, warranties, and parts procurement with boiler manufacturers and vendors.


Team Leadership & Support

Provide hands-on training and mentorship to technicians.
Foster a positive and professional team culture.
Communicate with customers professionally, including in high-stress or challenging situations.


Required Skills & Qualifications

5+ years of experience in plumbing, HVAC or biomass boiler systems (wood chip/pellet systems preferred).
Strong leadership and team-building skills and experience as a manager.
Excellent troubleshooting and diagnostic capabilities.
Proficiency with FSM software, Google Suite, and basic accounting systems (training available).
Strong written and verbal communication skills.
Willingness to work flexible hours during peak service times.
Customer-focused mindset with a high degree of professionalism and courtesy.


Preferred Qualifications

Experience managing service operations or a service department.
Familiarity with warranty processes and vendor communications.
Prior experience with FSM tools and accounting software.


Why Join Us?

Be part of a mission-driven company helping transition customers to renewable energy.
Work with best-in-class European biomass technology.
Collaborate with a supportive, values-driven leadership team.
Competitive compensation and opportunities for growth.


Job Type: Full-time


Pay: $60,000.00 - $80,000.00 per year


Benefits:

401(k)
401(k) matching
Health insurance
Paid time off


Ability to Commute:

Keene, NH 03431 (Required)


Ability to Relocate:

Keene, NH 03431: Relocate before starting work (Required)


Work Location: In person

Similar Jobs

Trending Jobs

company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, PA
5 months ago
company-logo

Division Order Analyst

Coronado Resources
Job TypeFull-time
 
Dallas, TX
about 2 months ago
company-logo

Professional Landman

Penterra Services, LLC
Job TypeContract
 
Lovington, NM
29 days ago
company-logo

Accounts Payable Clerk

LPR Energy
Job TypeFull-time
Salary
$65000 - $65000
Dallas, TX
2 months ago
company-logo

Division Order Landman

R. Lacy Services, Ltd.
Job TypeFull-time
 
Longview, TX
about 1 month ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, LA
4 months ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull-time
 
Dallas, TX
3 months ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull-time
 
Houston, TX
over 1 year ago
company-logo

Title Landman

Sustain Land Services
Job TypeFull-time
 
Norman, OK
3 months ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull-time
 
Austin, TX
3 months ago
company-logo

Title Reviewer

Innovation Land Services
Job TypeFull-time
 
Pittsburgh, PA
5 months ago
company-logo

Oil and Gas Title Attorney

Oliva Gibbs PLLC
Job TypeFull-time
 
Houston, TX
2 months ago
company-logo

Electrical Designer

Dudley Staffing
Job TypeFull-time
Salary
$45 - $60
Canonsburg, PA
5 months ago
company-logo

contract Landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Midland, TX
4 months ago
company-logo

Civil/Structural Designer

Dudley Staffing
Job TypeFull-time
Salary
$30 - $60
Canonsburg, PA
5 months ago
company-logo

Landman

Stockyards Energy Land Services
Job TypeContract
 
Akiachak, TX
6 months ago
EH

Project Management Specialist - Entry

Job TypeFull-time
 
West Palm Beach, Florida
4 days ago
company-logo

contract Landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Cheyenne, WY
4 months ago
company-logo

Mechanical/Piping Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, PA
5 months ago
company-logo

Solar Sales Closer

Yup Solar
Job TypeContract
Salary
$150000 - $300000
Los Angeles, CA
3 months ago