Service Manager
Keene, NH
full_time
$60,000-$80,000About This Job
Froling Energy-Service Manager
About Us
We are a leader in renewable heating solutions, specializing in advanced biomass boiler systems including wood chip and pellet technologies. We are committed to delivering high-efficiency, low-emission heating systems and outstanding customer service. As we grow, we're looking for a Service Manager to lead our dedicated service team and ensure the highest standards in field support, customer care, and technical excellence.
Position Summary
As Service Manager, you will oversee all aspects of the Service Department. You’ll be responsible for leading a small but capable team, overseeing scheduling and service logistics, and providing expert technical support. Your role is key to maintaining high customer satisfaction, ensuring service operations run efficiently, and supporting the professional development of your team.
Key Responsibilities
Department Oversight
•
Lead, organize, and continuously improve the Service Department operations.
•
Supervise the Service Coordinator and Field Service Technicians.
•
Ensure efficient use of Field Service Management (FSM) software system (Zoho FSM).
•
Monitor and drive performance toward service KPIs and operational goals.
Technical Support
•
Provide expert-level support for biomass boiler troubleshooting (wood chip, pellet systems).
•
Interpret electrical and mechanical diagrams and support technicians both remotely and on-site.
•
Personally manage complex or sensitive service issues.
•
Stay involved during critical projects like system commissioning.
•
Provide backup support during off-hours or weekend emergencies when required.
Billing & Accounting Oversight
•
Ensure accurate and timely invoicing for all service work.
•
Monitor accounts receivable and follow up with overdue customers as needed.
•
Coordinate with the accounting team to ensure billing alignment and accuracy.
Manufacturer & Vendor Relations
•
Act as a point of contact for technical support, warranties, and parts procurement with boiler manufacturers and vendors.
Team Leadership & Support
•
Provide hands-on training and mentorship to technicians.
•
Foster a positive and professional team culture.
•
Communicate with customers professionally, including in high-stress or challenging situations.
Required Skills & Qualifications
•
5+ years of experience in plumbing, HVAC or biomass boiler systems (wood chip/pellet systems preferred).
•
Strong leadership and team-building skills and experience as a manager.
•
Excellent troubleshooting and diagnostic capabilities.
•
Proficiency with FSM software, Google Suite, and basic accounting systems (training available).
•
Strong written and verbal communication skills.
•
Willingness to work flexible hours during peak service times.
•
Customer-focused mindset with a high degree of professionalism and courtesy.
Preferred Qualifications
•
Experience managing service operations or a service department.
•
Familiarity with warranty processes and vendor communications.
•
Prior experience with FSM tools and accounting software.
Why Join Us?
•
Be part of a mission-driven company helping transition customers to renewable energy.
•
Work with best-in-class European biomass technology.
•
Collaborate with a supportive, values-driven leadership team.
•
Competitive compensation and opportunities for growth.
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
•
401(k)
•
401(k) matching
•
Health insurance
•
Paid time off
Ability to Commute:
•
Keene, NH 03431 (Required)
Ability to Relocate:
•
Keene, NH 03431: Relocate before starting work (Required)
Work Location: In person
Similar Jobs
Trending Jobs
Electrical Engineer
Dudley Staffing
Full-time$55 - $75
Canonsburg, PA
5 months ago
Division Order Analyst
Coronado Resources
Full-timeDallas, TX
about 2 months ago
Professional Landman
Penterra Services, LLC
ContractLovington, NM
29 days ago
Accounts Payable Clerk
LPR Energy
Full-time$65000 - $65000
Dallas, TX
2 months ago
Division Order Landman
R. Lacy Services, Ltd.
Full-timeLongview, TX
about 1 month ago
contract landman
HPS Oil & Gas Properties
Full-timeLafayette, LA
4 months ago
Oil and Gas Land and Title Analyst - SAM Associate II
Bank of America
Full-timeDallas, TX
3 months ago
Attorney
Toeppich & Associates
Full-timeHouston, TX
over 1 year ago
Title Landman
Sustain Land Services
Full-timeNorman, OK
3 months ago
Senior Landman
Greenlake Energy
Full-timeAustin, TX
3 months ago
Title Reviewer
Innovation Land Services
Full-timePittsburgh, PA
5 months ago
Oil and Gas Title Attorney
Oliva Gibbs PLLC
Full-timeHouston, TX
2 months ago
Electrical Designer
Dudley Staffing
Full-time$45 - $60
Canonsburg, PA
5 months ago
contract Landman
HPS Oil & Gas Properties
Full-timeMidland, TX
4 months ago
Civil/Structural Designer
Dudley Staffing
Full-time$30 - $60
Canonsburg, PA
5 months ago
Landman
Stockyards Energy Land Services
ContractAkiachak, TX
6 months ago
EH
Project Management Specialist - Entry
Full-timeWest Palm Beach, Florida
4 days ago
contract Landman
HPS Oil & Gas Properties
Full-timeCheyenne, WY
4 months ago
Mechanical/Piping Engineer
Dudley Staffing
Full-time$55 - $75
Canonsburg, PA
5 months ago
Solar Sales Closer
Yup Solar
Contract$150000 - $300000
Los Angeles, CA
3 months ago