Service Manager (Climate controlled facility)

Position Summary:

The Automotive Service Manager oversees the daily operations of the service department (specializing in Class V through Class VIII utility and OTR trucks/trailers), ensuring efficient workflow, high-quality repairs, and exceptional customer service. This role manages service advisors, technicians, and support staff while working closely with customers to address their vehicle maintenance and repair needs.

Key Responsibilities:

- Supervise and lead the service department team, including technicians, service advisors, and support personnel.

- Schedule repair work and assign duties to technicians based on skill and availability.

- Ensure timely and accurate diagnosis and repair of customer vehicles.

- Maintain strong customer relationships and handle service-related complaints or escalations.

- Monitor service productivity and ensure repairs meet company standards and OEM guidelines.

- Coordinate with parts and sales departments to ensure seamless operations.

- Track and manage department KPIs: customer satisfaction, labor hours, efficiency, and revenue.

- Oversee warranty claims and ensure proper documentation for reimbursement.

- Recruit, train, and evaluate service staff; conduct performance reviews.

- Ensure compliance with health, safety, and environmental regulations.

- Manage budgets, control costs, and seek opportunities for revenue growth.

Qualifications:

- High school diploma or GED (Bachelor’s degree in Automotive Technology or Business preferred).

- 3–5 years of experience in an automotive service management or supervisory role.

- Strong technical knowledge of automotive repair and diagnostics.

- Excellent leadership, organizational, and customer service skills.

- Familiarity with dealership management systems (e.g., CDK, Reynolds & Reynolds).

- Valid driver’s license and clean driving record.

- Strong communication skills, both written and verbal.

Preferred Skills:

- ASE Certification or manufacturer-specific certifications

- Knowledge of service department budgeting, scheduling, and labor management.

- Experience handling OEM warranty procedures and documentation.

- Strong problem-solving and conflict resolution skills.

Physical Requirements

- Ability to lift and carry heavy equipment and tools as needed. (Lift over 50lbs)

- Be able to bend, kneel, stand, and crouch for long periods of time.

Why Join Us

- Competitive pay and benefits (health, dental, vision, retirement)

- Opportunities for OEM certification and career advancement

- Work with cutting-edge technologies including electric and autonomous platforms

- Supportive, safety-first culture with ongoing training

Job Type: Full-time

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Shift:

- 8 hour shift

Work Days:

- Monday to Friday

- Weekends as needed

Application Question(s):

- Do you have a Bachelor’s degree in Automotive Technology or Business ?

Experience:

- Automotive Service Management: 3 years (Required)

- Supervisory: 3 years (Required)

- OEM: 3 years (Preferred)

- OEM Warrant Procedures and Documentation: 3 years (Preferred)

- CDK: 3 years (Preferred)

- Reynolds & Reynolds: 3 years (Preferred)

License/Certification:

- ASE Certification (Preferred)

Ability to Commute:

- Covington, LA 70433 (Required)

Work Location: In person