Senior Operations Program Manager

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Senior Operations Program Manager

Job Function

Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements including the design and implementation of new, scalable workflows.

Key Job Information

Senior Operations Program Manager 6644

Grade 08

Career Level: P4

Requires specialized depth and/or breadth of expertise

Interprets internal or external business issues and recommends best practices

Solves complex problems; takes a broad perspective to identify innovative solutions

Works independently, with guidance in only the most complex situations

May lead functional teams or projects

Key Responsibilities

Analysis Analyzes, develops and integrates operational performance information from multiple sources and identifies potential program development and process improvement opportunities. Develops analytics and metrics, including models and simulations, to present to organizational leadership in support of program/process improvement efforts. Monitors departmental performance goals and metrics and identifies areas at risk.

Planning and Analysis Defines strategic continuous improvement objectives. Analyzes business needs and identifies potential process improvement initiatives and program management opportunities, all aligned to strategic objectives. Scopes potential initiatives to forecast the anticipated benefits and resource needs of each. Prioritizes projects and negotiates for resources. Develops departmental and/or cross-functional continuous improvement plans and collaborates with other departments to manage resource constraints and points of overlap. Maintains repository and roadmap of program, process, department projects, continuous improvement activities.

Process/Continuous Improvement Proactively manages complex, widely-scoped and/or cross-functional improvement initiatives. Ensures alignment to business unit and organizational strategic direction. Identifies strategic objectives. Develops process improvement strategies and plans, success metrics and acceptance criteria. Collaborates with others to assign tasks, mitigate risks and ensure timely implementation. Facilitates process improvement work sessions with key stakeholders, including leadership. Develops process governance framework to ensure sustainability of processes and continuous improvement.

Consultation Researches and analyzes operational best practices and makes recommendations for new initiatives or processes. Develops and communicates project plans, reports, and status updates. Drives organizational change and transformation. Serves as a subject matter expert to senior managers and others.

Technical Training Improvement Designs and develops training programs to teach employees specific technical skills, software, or equipment use. Requires strong technical expertise, excellent communication, and skills in curriculum design. Involves creating presentations, facilitating workshops, and collaborating with other subject matter experts.

Education/Experience/Certifications

Education Typically a bachelor’s degree in business, engineering, finance or other related field or equivalent experience.

Experience Typically eight or more years in the utility or manufacturing field with experience in the areas of engineering, operations, process improvement, project management or related field or equivalent combination of education and experience.

Certifications, Licenses and Training Project Management Professional (PMP) certification preferred. Six Sigma certification preferred.

Competencies (Knowledge, Skills, Abilities)

Functional Competencies

Advanced knowledge of project management methods and principles

Advanced knowledge of PGE’s policies, procedures, tariffs and regulations

Advanced knowledge of substation operation industry best practices

Advanced skills in project management

Advanced skills in influencing without authority

Advanced skills in facilitation and presentations

Advanced skills in substation operations systems and programs, including data retrieval

General Competencies

Advanced customer focus skills

Advanced safety leadership skills

Advanced skills in analytical thinking

Expert skills in problem solving

Advanced oral and written communication skills

Expert interpersonal skills

Advanced decision-making skills

Expert organization and prioritization skills

Advanced knowledge of business process interrelationships

Advanced business acumen

Expert skills in change leadership

Advanced risk management skills

Physical and Cognitive Demands

Cognitive Level

Substantial: Consistent use of logic or scientific thinking to define problems, collect information, establish facts and draw valid conclusions (for example, engineer, HR director, plant manager, etc.).

Cognitive

Ability to adhere to set response times, deadlines and time-sensitive tasks

Ability to follow accuracy standards

Ability to follow through on decision-making tasks

Ability to interact effectively and collaboratively within a team environment

Ability to communicate and problem solve when under stress

Ability to respond and adapt to frequent change

Ability to accept and demonstrate self-awareness when provided constructive feedback

Ability to discern feedback and acknowledge ownership of areas of improvement

Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks

Ability to successfully collaborate with peers, managers and others within the organization

Demonstrates sound memory

Ability to process new information to be applied consistently to work tasks

Schedule/ Attendance

Ability to adhere to pre-established schedule, including start/stop time and break/lunch schedule

Ability to work long hours

Ability to work a variable schedule

Ability to report to work and perform work during periods of severe inclement weather

Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance

Ability to work shift schedule

Ability to work on-call schedule

Physical and Location Requirements:

This position will be an on-site position and may include driving to remote sites inside and outside of the service territory

A valid driver’s license and history of safe driving practices is required.

Computer use (use computer regularly for entire work shift)

Lifting/pushing/pulling/carrying: Up to 10 lb

Location: Office, Field, Plant

This position will be an on-site position and may include driving to remote sites inside and outside of the service territory

Compensation Range:

$89,175.00 - $178,375.00

Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click

here

.

Join us today and power your potential!

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

PGE is an equal opportunity employer and is committed to fostering a workplace where employees feel connected, valued, and empowered to thrive. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Recruiter associated with the job posting. You may also make this request by contacting

talentacquisition@pgn.com

or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process.

To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.