Senior Manager, Metering & Customer Technology Integration

LU Service Corp.

Londonderry, NH, US, 03053Litchfield Park, AZ, US, 85340Joplin, MO, US, 64801Joplin, MO, US, 64801Gainesville, GA, US, 30501

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

The Senior Manager, Metering & Customer Technology integration acts as the liaison between the Customer function, Metering function, and IT, ensuring that metering platforms and related processes are reliable, compliant, and continuously improved. This role is responsible for scoping metering-related technology initiatives, leading development and support teams, and ensuring accurate and timely data flow into billing and regulatory systems.

This role aligns IT solutions with operational and regulatory priorities, safeguarding revenue integrity, improving customer trust, and ensuring compliance with utility industry standards. This role provides leadership and direction for a team of technical resources responsible for managing and improving the utility’s Advanced Metering Infrastructure (AMI), metering network, hardware, middleware, and all components required to capture usage and feed data into SAP.

#LI-Hybrid

Accountabilities

- Lead a team of technical resources responsible for the operation, maintenance, and continuous improvement of AMI and metering networks, including hardware, middleware, and software components.

- Manage internal and external resources, including vendors and service providers, ensuring alignment, accountability, and high-quality delivery.

- Provide guidance, coaching, and mentorship to develop team capabilities and foster a culture of collaboration and continuous improvement

- Ensure accurate, secure, and timely transmission of usage data into SAP billing and regulatory systems.

- Oversee the management and performance of the utility’s AMI infrastructure, metering network, and associated middleware and software platforms.

- Monitor KPIs and metrics for metering network reliability, data accuracy, and system performance, implementing corrective actions as needed.

- Scope, plan, and oversee metering-related technology initiatives, including system enhancements, integrations, and upgrades.

- Drive continuous improvement initiatives to optimize metering performance, data quality, and operational efficiency.

- Identify risks, issues, and dependencies related to metering systems and work with teams to resolve them proactively.

- Lead internal and outsourced developers to deliver enhancements, upgrades, and fixes for metering platforms.

- Ensure metering-related changes are tested, validated, and quality-assured by the business.

- Oversee L2/L3 support for metering systems, coordinating with Helpdesk for L1 incidents.

- Ensure metering applications meet reliability, accuracy, and regulatory compliance standards.

- Monitor risks and manage dependencies in collaboration with IT Operations, Finance, and Enterprise Architecture.

- Act as the primary liaison between Customer BRM, Metering, and IT functions to align metering initiatives with business, operational, and regulatory priorities.

- Collaborate with internal and external stakeholders, including regulatory teams, to ensure compliance with industry standards and utility regulations.

- Maintain transparent communication with stakeholders regarding system performance, project status, and escalated issues.

Education and Experience

- University - Bachelor degree or equivalent

- Bachelor’s degree in Electrical Engineering, Information Technology, Computer Science, or related field;

- Extensive experience with utility AMI systems, smart meters, metering networks, and related middleware and software platforms.

- Experience managing IT teams, vendor resources, or cross-functional technical teams in a utility environment.

- Strong understanding of utility metering processes, billing systems (SAP IS-U), and regulatory requirements.

- Demonstrated experience delivering complex technology projects in utilities, particularly those that integrate metering data into billing and operational systems.

- Knowledge of metering data standards, telemetry protocols, and security/compliance requirements.

Strong leadership, communication, and stakeholder management skills, with experience working across business, IT, and operational functions.

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

Nearest Major Market: Boston