Irving Oil

Seasonal Customer Service Representative

LocationConcord, NH
Job TypeFull-time

About This Job

As a customer service representative, you will address various customer needs such as account maintenance, billing inquiries, product orders, and overall communication with the company. Your goal will be to deliver exceptional customer service, handling incoming calls, and ensuring efficient product delivery interactions. Your success looks like providing excellent customer service.

What We Offer:* Hybrid Work Model – Allows for a blend of in-office and work-from-home days

Competitive Compensation – Including a company matched 401k and a Sign-On Bonus
Flexible Benefits Plan – Including medical and dental benefits

Your Responsibilities:* Provide quality care to our customers by taking ownership of all customer inquiries on heating oil, propane, and diesel service and delivery

Provide point of contact for our customers and excellence through verifying and updating customer account information, troubleshooting and/or solving customer concerns
Providing accurate information on products and services as well as educating customers on our products and services
Perform account maintenance by ensuring customer records are up to date and accurate information is recorded
Partner with other departments to follow-up with all customer inquiries
Contribute to a team environment by performing other duties as required

Your Skills:* Customer service experience and knowledge of business procedures

Ability to work well within a team environment
Must be able to work weekends
Ability to multi-task and manage time effectively
Ability to work in a fast-paced environment

Your Experience:* High School Diploma or equivalent ADDS software experience a plus

2+ years of experience working in customer service setting
Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’screated when our people from different backgrounds, identities, cultures and experiences share their unique perspectives.Diversity is key to our success and inclusion is everyone’s responsibility.Job Requirements - Work Experience

Customer Service

Job Requirements - Education

Diploma/High School Equivalent

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