SCADA Systems Engineer
Houston, TX
full_timeAbout This Job
Position Summary
Supports business objectives through the following specialty areas: Supervisory Control and Data Acquisition (SCADA), Telecom, Fiber Communication, Control Systems, Communication Systems, Third-part application support.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.
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Acts as corporate support for all SCADA and Controls applications across departments
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Handles day to day administration, monitoring and support of the SCADA and control systems (data historians), devices and field communications infrastructure.
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Ensures proper installation, operation, maintenance and support of Verdun’s Data Historians and associated hardware and software
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Manages and maintains SCADA/Automation processes and reports
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Develops and maintains enterprise level reporting for system analysis use.
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Sets up and maintains all user access and security role changes for the SCADA systems
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Sets up and maintains DR (disaster recovery) processes for the control systems.
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Oversee vendor resources on projects
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Assists in the implementation of new software/systems
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Provide functional and/or technical direction/assistance for assigned applications.
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Monitor incoming service requests and incidents for assigned application(s)
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Investigate and diagnose service requests or incidents per their priority/rank and identify the resolution and/or issue
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Work directly with users to identify and resolve issues adversely impacting business processes
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Define/develop technical solutions ensuring considerations for system stability, performance, and ongoing maintainability
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Identify solution alternatives to address issues raised throughout service request or incident lifecycle
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Utilize 3rd parties and vendor support as defined within existing support arrangements and escalate additional (billable) support to appropriate IT management for approval
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Adheres to and champions the IT Governance programs (e.g., change management, communication, and release management)
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Complete high-level designs and associated estimates to meet defined requirements
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Monitor application backlog (service requests, incidents) and keep open items updated with current efforts
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Maintain documentation (run books, technical design, build, deployment, install guides) and process standards in area of responsibility along with regular audits to validate accuracy
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Develop documentation and provide training to users as appropriate
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Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability for assigned applications
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Provide input to IT Project Management Office to support clear and concise requirements definition
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Assist team members handling major incidents for assigned applications; identify the root cause and short- or long-term solutions
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Informally mentor less experienced team members on an as needed basis
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Prevent the replication of problems across multiple systems by sharing lessons learned and best practices with other team members and IT Management
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Develops customer relationships by making efforts to listen and understand the customer; anticipating and providing solutions to customer needs; giving high priority to customer satisfaction
Qualifications & Skills
The qualifications and skills listed below are representative of those required to successfully completed the essential duties listed above.
Education/Experience
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Bachelor’s Degree in Computer Science, MIS, and/or equivalent work experience in a related field
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Five (5) plus years of experience supporting SCADA applications and data historians
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Five (5) plus years of experience in SCADA protocols and data communications
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Three (3) plus years of experience with Windows Server and Client OS, TCP/IP networks and control networks (OT) security practices
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Three (3) plus years of experience in application development or a programming language
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Regular and reliable attendance
Other Skills
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In addition to the basic qualifications listed above, the following other position qualifications are required
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Experience with Weatherford Cygnet, Canary Labs/, and historian & time series data.
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Strong written and verbal communication skills with an aptitude for problem solving
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Must be able to independently resolve issues and efficiently self-direct work activities based on the ability to capture, organize, and analyze information
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Experience delivering solutions that align with business strategies
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Experience troubleshooting complicated issues across multiple systems and driving to solutions
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Experience supporting resources performing user acceptance, regression and other required system tests, ensuring that system and/or related integration issues that arise are identified, researched and closed in a timely manner
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Experience providing technical solutions to non-technical individuals
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Demonstrated team building skills
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Ability to deal with internal employees and external business contacts while conveying a positive, service-oriented attitude
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Willingness to limited travel to company field locations as required
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