IT Support Lead

Job description

Exciting job opportunities. Bold lifestyle adventures. A culture of collaboration. Interested? Let’s talk.

Who we are:

Hudbay is a Canadian integrated mining company with operations, development properties and exploration activities across the Americas principally focused on the discovery, production and marketing of base and precious metals.

The Opportunity:

We are seeking an experienced Infrastructure Support Lead for our Snow Lake, MB operations. We offer a competitive salary and benefits package, including pension, retiree benefits, employee share purchase plan, among others. This is a relocation opportunity, and relocation packages are available to move you and your family to the vibrant community of Snow Lake, MB.

At Hudbay, the atmosphere is fast paced, dynamic and is built on trust. Leadership is focused on individuals, providing mentoring and coaching to facilitate employees reaching their full potential.

Key Responsibilities:

- Responsible for the IT Coordination within the business unit.

- Schedule work with support partners

- Maintain and improve high-efficiency IT onboarding and operational standards.

- Support the development and implementation of policies and strategies that guide IT Operations.

- Strategic Initiative Support for information infrastructure.

- Aids in proposing budgets for programs and projects, purchases and upgrades equipment, coordinates computer specialists and IT workers, and supports IT-related projects

- IT Scheduling, forecast and audit work

- Maintain IT disaster recovery and be a member of the disaster recovery team in the selection of recovery strategies and the development, testing, and maintenance of disaster recovery plans.

- Facilitate the creation of guidelines, standards, and practices that ensure that operations may function, e.g., negotiate with and influence customers/stakeholders in order to maintain customer satisfaction with new policies and practices while optimizing the operation of the entire IT infrastructure, create an environment in which customer concerns and issues may be balanced appropriately and consistently

- Provide advice and support to peers and more senior staff in order to facilitate business initiatives

- Monitor the external environment to identify new technologies that can enhance Hudbay MBU’s business.

- Maintain the currently high levels of IT user satisfaction from MBU Hudbay employees.

Qualifications & Competencies:

Education and Experience:

- A degree or diploma in computer science or a related discipline is required.

- Candidates should have 5 or more years of experience in Information Technology, with a focus on Virtualization, SAN, LANs, server and network hardware, and software support

- 2 years in a senior or leadership role in infrastructure in mining would be considered

Skills and Knowledge:

- Experience with performance troubleshooting and monitoring.

- Project management skills with a track record of delivering projects on time without negative consequences.

- Problem-solving skills and the ability to enhance the efficiency of an organization's IT infrastructure.

- Preferred experience with ITIL practices for incident/problem/change management.

- Collaboration skills for working with teams and employees across multiple locations.

- Flexibility in terms of working hours and participation in an on-call rotation schedule dependent on business needs.

- Strong interpersonal and communication skills with a customer service focus.

- Analytical and problem-solving skills, including root cause analysis, critical thinking, attention to detail, and a sense of urgency in resolving critical issues.

- Adaptability to rapidly changing technology environments.

- Ability to prepare written policies, procedures, and technical documents.

- High accountability and a commitment to corporate compliance and security.

Desirable Technical Skills:

- Virtual Infrastructure.

- Microsoft Active Directory.

- Linux administration.

- Information access control and configuration management tools.

- Network and server implementation.

- VMware virtualization products and storage technologies.

- Windows server systems (Active Directory, DNS, DHCP, Web server, SQL server, etc.).

- Advanced networking (network routing/switching) and IT security (firewalls, ACLs, etc.).

- Cloud platforms like AWS, Google Cloud Platform, or Microsoft Azure.

- Email and Collaboration tools (e.g., Google Workspace).

- Network storage systems.

- Firewall management..

- Data replication and backup systems.

- Hybrid cloud network virtual applications, including firewalls, load balancers, and caching/optimization tools. Configure and maintain computer systems and applications.

Job Types: Full-time, Permanent

Pay: $105,798.00-$117,553.00 per year

Additional pay:

- Overtime pay

Benefits:

- Casual dress

- Company events

- Company pension

- Dental care

- Disability insurance

- Employee assistance program

- Employee stock purchase plan

- Extended health care

- Life insurance

- On-site parking

- Paid time off

- Profit sharing

- Relocation assistance

- Tuition reimbursement

- Vision care

- Wellness program

Work Location: In person

Hudbay Minerals Inc., Manitoba Business Unit (MBU) is committed to fostering an

inclusive workplace where all employees are treated with respect and dignity.

and encourages applicants of all experience and ability levels to apply. Hudbay takes

great pride in its robust Disability Management and Accessibility Program and we are

committed to the purpose and principles of the Accessible Canada Act, which aims to

make Canada barrier free by January 1, 2040. At Hudbay, we prioritize creating an

inclusive workplace environment where everyone can thrive. We firmly believe in

providing equal opportunities for all, which is why we actively encourage prospective

employees to disclose any accommodation requirements they may have. Whether its

for accessibility needs or other accommodations, we welcome open communication and

assure confidentiality and respect throughout the process. By fostering an environment

of respect and support, we strive to ensure that every member of our team can

contribute their best. If you require assistance in applying, please reach out to your local

Career/Employment centre, or click here for a list of

resources: https://docs.google.com/document/d/1A3mVHoU93RAR1Wfp3jgdLNQdUMTn7r9LOeQTITIclRs/edit?usp=sharing