Residential Venting Products Customer Service Representative

Summary: This position is responsible for customer relations and providing technical assistance for the sale of the organizations’ residential products.

Duties Include:

· Assists reps, key distributors and customers in achieving quotas by assisting with order entry and administrative responsibilities, ensuring a high level of customer satisfaction is maintained.

· Assists customers in all areas including, but not limited to, pricing, order status, backorders, inventory status, shipment schedules, lead times, expediting, and replacement parts.

· Provides technical assistance to distributors and representatives as required.

· Troubleshoots problems regarding products provided, answers questions and handles complaints, advises reps and key distributions on issues regarding late shipments.

· Communicates with remote warehouses to insure timely shipments.

· Assures that all orders are entered in an accurate and timely manner.

· Maintains excellent customer relations and minimizes customer complaints.

· Works to resolve any customer complaints or issues in a timely manner.

· Processes and monitors order and shipment acknowledgements.

Job Location & Schedule:

This position is located at 3025 W. May St., Wichita, Kansas 67213

This is a non-exempt position, normal schedule is Monday – Friday 8:00 a.m. - 5:00 p.m.

Job Requirements:

· Regular, in-person attendance at the Company’s facilities to perform assigned job duties

· Knowledge of company products, services, prices, delivery time, marketing and promotional services, and other general information of interest to customers.

· Ability to read and understand information presented orally and in writing.

· Strong organizational, interpersonal, and communication skills (both written and verbal).

· Proficient using personal computer, data entry and other common office equipment and software.

· Problem-solving skills.

· Customer focused and the ability to work effectively with a wide range of constituencies in a diverse work environment.

· The successful candidate must reside or be able to relocate to the Wichita area

Benefits: Bonus potential, life insurance, major medical, dental, vision, long-term disability, medical and dependent care spending accounts, paid vacation and 401K retirement plan. Reference will be checked and drug testing done.

Contact Information:

Applications available online

Metal-Fab, Inc. is an Equal Opportunity Employer

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Education:

- High school or equivalent (Preferred)

Experience:

- Technical support: 1 year (Required)

- Customer service: 1 year (Required)

Location:

- Wichita, KS 67213 (Required)

Ability to Commute:

- Wichita, KS 67213 (Required)

Work Location: In person