Customer Service Representative/Utility

Nelson Propane Gas, Inc., is searching for a full-time Customer Service Representative to join our team.

In this position you will be responsible for providing exceptional customer through inbound and outbound telephone calls and will work closely with internal and external customers to provide an unparalleled customer experience.

Benefits

Medical, Dental, Vision, Prescription Plan

401(K) with annual company match

Paid time off

Propane discounts

Responsibilities

 Handles incoming customer calls, ensuring proper processing of service and delivery orders, as well as engaging the appropriate field personnel to ensure customer needs are met in a timely fashion.

 Utilizes CRM to administrate new customer account setup.

 Performs soft collection activities for customers with past due balances.

 Participates in company growth strategy through performance of outbound retention and prospective customer calls.

 Once appropriate training and licensing is obtained, will provide propane dispensing service for various DOT cylinders, as required by specific needs of walk-in traffic.

Requirements

 High school diploma or equivalent

 Minimum 1 year customer service experience

 Proficient in MS Word and Excel

 Excellent verbal and written communication skills, with an emphasis on developing rapport with both internal and external customers

 Strong organizational and data entry skills a must

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- On-the-job training

- Paid time off

- Vision insurance

Work Location: In person