Customer Service Representative - Propane & HVAC

Customer Service Representative Open Position – Fuel Oil and/or Propane Experience A PLUS!

Job Description: Interact with customers by telephone, email or in person to provide and process information in response to inquiries, concerns and requests about products and services.

Leahy’s Fuels is seeking a Customer Service Representative! We are currently searching for an articulate, highly-skilled customer service multi-tasker! Do you love building solid customer relationships? Then this position may be for you. Ideal candidate will be available for full-time employment, Monday- Friday, 8:00am-5:00pm, be an accomplished listener, quick learner and team player.

Key responsibilities - Give exceptional customer service in a timely fashion - Manage incoming telephone calls as part of a team – Handle in-person customer inquiries as trained to – Data collection, process payments, complete essential forms and paperwork and any other administrative tasks delegated as needed.

Education and Experience

- High School diploma, preferred general education degree or equivalent professional experience

- Knowledge of customer service principles and practices

- Knowledge of relevant computer applications, Microsoft Office, Word, Excel, Outlook

- Ability to type

- Strong Math Skills

- Numeric, oral and written language applications

- Experience in the fuel oil and or/propane industry a plus or strong willingness to learn & develop

Key Competencies

- Interpersonal skills

- Communication skills- verbal and written

- Active Listening skills

- Problem analysis and problem-solving

- Attention to detail and accuracy

- Data collection and ordering

- Adaptability

- Initiative

- Stress Tolerance

- Accountability

- Ability to multi-task

- Driven

Full-time employees are offered full benefits package after 60 days of employment including Medical, Dental, Vision & Life insurance, 401K after 90 days of employment, paid vacation, floating days, sick days and holidays based on company policy Contact: Ellie Martinez, 203-748-3535, Ext. 207, email: martinez@leahys.com or Sandra Mota, 203-748-3535, Ext. 225, email: mota@leahys.com or visit https://www.leahys.com/about-us/employment/ to upload your resume for review!

Job Type: Full-time

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

Ability to Commute:

- Danbury, CT 06810 (Required)

Ability to Relocate:

- Danbury, CT 06810: Relocate before starting work (Required)

Work Location: In person