Customer Service Representative

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. You will handle inquiries, resolve issues, and assist customers with their needs through various communication channels.

Duties

- Respond promptly to customer inquiries via phone, email, and chat.

- Provide accurate information regarding products and services.

- Assist customers with order processing, returns, and exchanges.

- Maintain detailed records of customer interactions and transactions using data entry skills.

- Handle cash transactions accurately and efficiently.

- Conduct outbound calling to follow up on customer inquiries or provide additional support.

- Collaborate with team members to improve customer service processes.

- Utilize Microsoft Office and other software tools to manage customer information effectively.

- Analyze customer feedback to identify areas for improvement in service delivery.

Skills

- Strong communication skills with a focus on phone etiquette.

- Proficiency in English; bilingual or multilingual abilities are a plus.

- Experience in customer support or client services is highly desirable.

- Familiarity with call center operations and outbound calling techniques.

- Excellent typing skills for efficient data entry.

- Strong analysis skills to assess customer needs and provide effective solutions.

- Basic cash handling experience is beneficial.

- Proficient computer skills, including familiarity with Microsoft Office applications.

- A positive attitude and the ability to work well in a team-oriented environment. Join us in delivering outstanding customer service while growing your career in a supportive environment!

Job Types: Full-time, Part-time

Pay: Up to $1,049.92 per week

Expected hours: No more than 36 per week

Language:

- anther language (Required)

Work Location: In person