Project Coordinator (phone based position)

About You

Are you a natural communicator who thrives on connecting with people every day over the phone? Do you enjoy solving problems, calming frustrations and turning challenging situations into positive outcomes?

We are currently seeking a Project Coordinator with exceptional phone-based customer service skills to be the main point of contact for clients during the design, permitting and procurement stage of projects to ensure that all required documentation is complete and accurate.

This role is ideal for someone who enjoys a high level of social interaction primarily over the phone, and on occasion via email and in person.

As a Project Coordinator, you’ll answer questions, keep things on track, address concerns, and ensure that all paperwork is completed on time and with care while communicating any issues to the Project Manager.

About Us

Sunly is a leader in residential solar installation, serving customers across Canada. Sunly’s mission is to power energy independence. We are focused on delivering affordable, renewable, and reliable energy solutions. Our solar services provide economic savings and the peace of mind that you know how much your electricity will cost you in the future.

Key Responsibilities

Under the supervision of the Project Manager, the duties and responsibilities of a Project Coordinator include, but are not limited to, the following:

- Serves as the main contact for clients during the design and permitting phases of projects;

- Answers all questions related to project timelines, schedules and the permitting process;

- Assists clients in finalizing their solar design as prepared by the Solar Designer, ensuring compliance with applicable regulations;

- Facilitates completion of provincial and federal rebate program applications with clients and responsible for provincial pre-approval accuracy;

- Leads assigned projects as required, ensuring stakeholders stay informed and project schedules are maintained;

- Registers monitoring systems;

- Coordinates installation bookings; and

- Performs other duties as assigned.

The successful candidate will possess the following qualifications:

- Post-secondary degree or diploma is preferred;

- A criminal record check is required;

- Proficiency in English is required, bilingualism in French is a strong asset;

- Valid Driver’s License and access to a reliable vehicle is preferred;

- Strong phone-based customer service experience, with the proven ability to de-escalate conflicts and offer thoughtful solutions;

- Comfortable making phone calls and working with clients in person and over the phone;

- Professional, personable and able to build strong relationships;

- High degree of initiative, self-motivation to work independently as well as part of a team;

- Excellent organizational and multitasking skills, with keen attention to detail;

- Ability to adapt to changes and pivot as necessary based on business needs;

- Comfortable with technology and software (Google Suite, Salesforce an asset); and

- Previous project coordination experience or construction experience are assets.

Ready to Shine?

We are currently looking for passionate individuals who are eager to make a significant impact within a growing organization. If you are driven by the opportunity to contribute to a dynamic team, we encourage you to submit your application.

To Apply

Submit your resume to careers@sunly.ca and note “Project Coordinator” in the subject line.

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Benefits:

- Casual dress

- Company events

- Dental care

- Extended health care

- Life insurance

- On-site parking

- Paid time off

- Vision care

Application question(s):

- Do you currently live in the Moncton or surrounding area?

- Do you have experience working with clients over the phone?

Language:

- English (required)

- French (preferred)

Work Location: In person