- Project (60%)
- Effectively communicate with internal and external stakeholders to understand expectations and ensure project completion
- Coordinate schedules, resources, equipment and information for product and service-related projects
- Create and analyze sales reports on-demand and on-schedule primarily using data extracts, Excel pivot tables, Access, Power Point, Phocas, and other report analysis tools to effectively communicate findings to sales management.
- Establishing fact-based, data-driven understanding of business, market trends, and customer opportunities, communicating that information to the Sales and Marketing teams to aid in the strategic decision-making process
- Ensure customer needs are met as project evolves
- Oversee current projects and coordinate with multiple team members to keep workflow on track
- Direct project correspondences by preparing and reviewing project proposals, memos, meeting minutes, and emails
- Carry out tasks assigned by project leads and management
- Sales Support (20%)
- Work with account managers to create and implement targeted sales strategies
- Liaising with multiple teams and customers to ensure on site performances are in line with customer expectations
- Coordinate meetings and conference calls with operations and customers to present
- Work closely with sales development and project management to meet project milestones and deadlines.
- Receive and respond to issues reported by other departments using root cause analysis to determine and suggest the best method to resolve issues.
- Design & create presentable reporting for sales team to meet & review with customers.
- Be subject matter expert of business performance metrics and KPI’s.
- Operations Support (20%)
- Work closely with sales management and operations to ensure business performances follow customer requirements
- Develop and implement project plans for strategic initiatives designed to improve scheduling, operations capabilities, and responsiveness
- Accommodate expedited delivery needs for various customer business units
- Support on site and warehouse operations as needed
Supervisory Responsibilities
:(List the types of jobs that report to this position and the estimated # of incumbents.)
Job Requirements
:(Please indicate the minimum required.)
Education/Experience
- Associate’s or bachelor’s degree. Will substitute suitable work experience in lieu of education
- Advanced computer skills (e.g., Data entry, data analysis, email, Microsoft Office)
- Must have excellent organization, report presentation, and communication skills
- Has proven record of strong customer service experience
- Strong attention to detail
- Experience in Sales is a plus
- Ability to communicate with customers, and other team members in a professional manner
- Able to build constructive and effective relationships with a broad and diverse group of business partners
- Ability to work independently with minimal supervision
- Ability to perform work accurately and thoroughly
- Must be able to review data sets and draw conclusions
- Must be able to plan and manage numerous processes and ad hoc projects simultaneously
- Will assure reporting and projects are completed within time and cost guidelines
- This position requires a combined skill set of critical thinking and development
- Ability to adapt to change in the workplace
- Advanced proficiency in MS Office software and aptitude to learn technical applications quickly
- Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance
Physical Demands And Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands:
While performing the duties of this job, the employee is required to sit for long periods of time; bend; use hands to finger, keyboard use, or controls; reach with hands and arms; talk or hear. Speak on phone for long periods using voice and phone system. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Use office equipment and computers with some lifting of supplies and materials from time to time.
Work environment:
While performing the duties of this job, the employee is exposed to an environment of constant interruptions and must meet with others on a regular basis. The mental demands of deadlines and deal with variety of people on various issues.
Salary $65,000 - $80,000