JEA

Program Manager Project Outreach

Jacksonville, FL

full_time

$94,500-$157,500

About This Job

The scope of this position spans all aspects of Project Outreach programs across the program lifecycle- creation, cross-functional process management, schedule, budget, measurement of objectives, as well as stakeholder communications at all levels. In these particular programs, stakeholders include JEA, COJ, City Council, OGC, other community agencies, and individual customers and neighborhoods.

Responsible for the overall success as well as day-to-day activities related to special projects/programs within Project Outreach. Coordinate strategy and initiatives, including communications to create public awareness, promote customer engagement and participation in these programs. Build trust with strategic community stakeholder groups, customers and general public. Responsible for research and resolution of customer and community issues both proactively and reactively. Supports JEA process owners in support of timely complaint resolution and offers suggestions/recommendations for process improvements.

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Actively manage and oversee day to day operations for special projects and programs including but not limited to the Neighborhood Assessment Program (NAP) (Overhead to Underground Conversions, Water/Sewer Main Extensions), Well Mitigation Program and Septic Tank Phase Out Program as assigned by Manager, Community Involvement and Project Outreach.

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Manages and leads such projects/programs in collaboration with various internal departments (i.e. Government Relations, Real Estate, Engineering, Project Management, Finance/Accounting, Environmental) through all phases from project/program initiation to project/program completion.

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Manages advance funding agreement process as part of the NAP, including gathering required documents and preparing legal agreement to be executed by customer and recorded with the Clerk of Courts.

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Works collaboratively and strategically with Accounting to coordinate payments to customers related to such advance funding agreements.

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Creates solicitation documents in collaboration with Procurement to include the development of new customer requirements to enhance customer satisfaction, and proceed with the formal bidding/ITN process to select the highest quality, most economical contractor for the Well Mitigation program.

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Actively manages and monitors Well Mitigation Program contract with vendor for compliance and completion of work, to include approving/denying invoices.

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Preparation of annual calculations for qualifying electric reimbursements each fiscal year as defined by the existing well mitigation agreement.

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Preparation of SJRWMD annual report and cost spreadsheet for review/approval by JEA Environmental department.

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Works collaboratively and strategically with JEA internal departments as well as external agencies and contractors to implement effective and timely communication plans to facilitate customer engagement and advocacy.

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Leads, coordinates and supports internal and external meetings, including community town hall meetings. Attends and makes presentations at City Council and other public meetings.

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Formulates, implements and analyzes communications strategies to optimize effectiveness and costs.

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Utilizes proven methodologies to improve processes and generate reports and presentations.

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Creates and manages extensive reports for Program status using available tools.

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Manages both internal and external resources to facilitate problem solving and issue resolution.

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Responds to customer emergencies during and after normal business hours (to include nights and weekends).

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Prepare various analysis, maps and reports utilizing GIS and/or CADD for use in preparation for outreach activities.

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Coordinate and support activities of JEAs Storm Outreach Teams during required activation scenarios as assigned by Manager and Senior Leadership Team (SLT).

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Exhibit leadership in meeting JEAs safety and health goals.

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Performs other job-related duties as assigned.

Qualifications

Education

: Bachelors degree in Business, Communications, Public Relations, Engineering, Education or related field

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Experience

: Five (5) years of successful customer service, public relations, project/program management and/or GIS experience with demonstrated experience in external communications and issues management with a strong preference for utility experience.

OR Ten (10) years of successful customer service, public relations experience with demonstrated experience in external communications and issues management with a strong preference for utility experience. OR An equivalent combination of education, experience and/or training.

License/Certifications/Registration

: Valid drivers license is required prior to appointment & must be maintained during employment in this classification.