Rhode Island Energy

Program Billing Supervisor

Cumberland, RI

full time

On-site

Utilities

About This Job

Company Summary Statement

Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.

Overview

Rhode Island Energy is seeking a supervisor to lead our Complex Billing and Solar teams. In this role you are responsible for providing expertise, analysis and solutions to complex billing related to but not limited to complex electric and gas standard billing, regulatory processes and technical problems with a focus on improving operational effectiveness and excellence. The Supervisor Complex Billing would oversee and lead a team with in-depth knowledge and understanding of complex billing processes, inclusive of multi meter billing, interval data, and the systems to support the tasks. Proactive monitoring is performed to identify potential concerns. #RIE #INDRIE #INDHP

Responsibilities

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Provide and lead a team analyzing solutions to complex billing associated with multi meters, interval data, EDI, EGS processes and technical problems

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Enhance other's understanding of “end-to-end” metering, rates, and billing processes

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Review and create detailed documentation of business processes and the use of associated systems, inclusive of any manual calculations to validate billing determinants; Plan B for complex G-32, B-32 accounts

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Monitor and analyze various system control reports, to determine root cause and resolution

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Implement new controls

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Support Billing Regulatory Projects as directed

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Develop training and advise others

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Perform account data repairs to allow system users to proceed with customer billings

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Develop and maintain effective relationships with internal customers and other billing specialists

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Prepare and deliver testimony for regulatory proceedings (if applicable)

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Investigate and respond to inquiries from internal and external customers, i.e. Call Center, Business Accounts, and/or Suppliers

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Identify opportunities to use information technology to improve the efficiency and effectiveness of business processes

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Define requirements, prepare process flows, test and implement billing process and system

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improvement changes due to Regulatory orders or business process improvements to streamline

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processes and reduce billing costs

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Assist with business case preparation

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Prepare clear, concise, comprehensive communications with minimal supervisory input to internal (various departments) and external (EGS, PUC) stakeholders

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Facilitate meetings and deliver presentations

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Establish and maintain effective working relationships with all departments in the PPL Utilities as well as regulatory agencies and working teams

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May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.

Qualifications Basic Qualifications

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Bachelor’s Degree

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Minimum of 5 years’ experience required

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Supervisory experience preferred

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Broad knowledge of customer service systems

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Broad knowledge of billing, rates, suppliers and metering

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Broad knowledge of regulatory rules

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Strong verbal and written communication skills

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Training skills to educate a team of Complex Billing Specialists that are lesser level

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