Billing Coordinator

General Summary The EPIC Billing Coordinator enters invoice information and enters customer orders according to Company policies and procedures and performs any combination of calculating verifying and posting of billing transactions Primary Responsibilities and Duties Generate accurate customer invoices in a timely manner verifying all transaction elements for sales installations preventative maintenance services repairs and partsCompile and maintain documents of all Company invoicesbillingsResearch and resolve customer billing problems or inquiriesProvide internal and external communication regarding any billing discrepancies found from daily balancingAnswering customer calls and inquiriesCollects required information from new account customers and completes account setup process including data input and verifying documentationProcess credit and rebill transactions invoices and purchase ordersReview aging for delinquent paymentsPerform collection activities via telephone email and US mailEnsure all billing deadlines are metPerform month end close out and reconciliation activitiesProvide internal and external communication regarding any billing discrepancies found from daily balancingResponsible for the completion of special projects or assignments of other duties as required by managementPosition Requirements High school diploma or equivalent requiredAssociates degree or equivalent working experienceMinimum of 3 years related billing and customer service experience in a high transaction environmentExperience with establishing new customer setup and required paperwork and processesProven customer service skills and the ability to resolve problems and prevent customer dissatisfaction while ensuring quality standards are metProven data entry skills attention to detail and accuracyPosition Competencies Ability to work in a fast paced environment performing multiple dutiestasks within defined deadlinesAbility to work independently as well as with a teamDemonstrate a professional and positive attitude during all internal and external customer interactions Effectively represents the company and is responsive to the needs of internal and external customers Proven ability to prioritize and complete position responsibilities within the timeframe allottedSelf driven and motivated individual with excellent planning and organizational skills Proven precision and attention to detail with a high level of accuracyAdvanced computer skills and knowledge of Microsoft Office software Previous sophisticated ERP system experience required QuickBooks and Biller Genie experience a plus Excellent interpersonal written and verbal communication and listening skills Proven experience identifying problems of varying complexities and finding effective solutions with few guidelines Sense of urgency and commitment with strong follow up skillsWorking Conditions The work of this position is performed in a controlled office environment This position requires the ability to work under pressure and communicate with a diverse population including other employees customers vendors etc This position also requires prolonged periods of sitting in a regular seated position as well as the use of general office equipment including phones printers computers mouse keyboard etc The above noted job description is not intended to describe in detail the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of hisher position As the nature of business demands change so too may the essential functions of this position The McPherson Companies Inc is an Equal Opportunity Employer MFVetsDisabled