Product Specialist

Flexibility Option:

Job Req Id: 30698

Description:

Employee-Owned. Customer-Driven.

This position will report to: Stephanie J Green

Application Deadline: August 26th, 2025

Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.

This position will be located in: Springfield, MO

This position is posted: Both Internally and Externally

Job Summary

Promotes sales, secures orders, and provides quality service to our customers. Consults with customers on product and system applications and provides customers with follow-up on quotations and technical inquiries, and specialist product support. Participates in marketing, planning and sale of Border States technical products and services, advises management on the implementation and success of marketing plans and strategies. Evaluates new products and makes recommendations on stock levels for new and existing products. Provides field trouble shooting assistance, training and information/documentation support.

Responsibilities

Essential Functions

- Works closely with Border States’ sales and marketing staff to meet and exceed sales and gross profit objectives.

- Consults with customers on product and system applications.

- Provides customers with timely follow-up on quotations, technical inquiries and other requests.

- Provides continuous contact and interaction with customer’s engineering staff, contractors and consultants.

- Provides specific or specialized product support for branches and customers.

- Inputs TCCM cost savings documentation that is relevant to the assigned customer base.

- Actively participates in the marketing, planning, and sale of Border States’ technical products and services.

- Participates in and advises management on the implementation and success of marketing plans and strategies.

- Consistently provides responsive, quality service to meet and exceed customer expectations.

- Provides input to other sales and marketing staff on customer needs and concerns regarding pricing, products, competition, procedures, and market potential.

- Evaluates new products and makes recommendations on stock levels for new and existing products.

- Provides input to the pricing and purchasing departments on product evaluations and code descriptions, inventory management, pricing developments, and other related functions.

- Performs product updates and new product launches for branches and customers as required.

- Leads customer and BSE employee training on new and existing technical product lines and applications in specified product areas.

- Provides field trouble shooting assistance, training and information/documentation support.

- Conducts product application assessments including TCCM savings, alternatives to materials, equipment, methods and practices, and regional, industry, national standards for material, equipment and apparatus.

- Designs, develops and/or maintains database and documentation files such as engineering and technical records, TCCM savings, customer parts database by SKU including technical reference information (guides, specs and standards), product and vendor files, technical reference library, and customer information file.

Non-essential Functions

- Evaluates demo equipment and makes recommendations for new products in specified product areas.

- Ensures existing demos are in functional condition.

- Attends and assists with sales meetings, trade shows and training programs as needed.

Qualifications

- Minimum of a four-year technical or engineering degree preferred or the equivalent in work experience.

- Knowledge and technical competence in understanding electrical and hi-tech industrial products and applications including industrial automation software and hardware.

- Minimum of four-years of prior customer service, marketing, quotation or sales experience preferred.

- Minimum of three-years of prior electrical distribution and quotations experience preferred with a comprehensive knowledge of BSE product lines and applications.

- Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access and PowerPoint), Internet, Email and SAP software.

Skills and Abilities

- Excellent interpersonal, written and verbal communication and customer service skills are preferred with the ability to effectively plan and organize.

- Excellent customer service skills include being competent, accurate, responsive and engaged.

Physical Requirements

Frequency at which you would carry/lift in a typical day:

Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

- Lift from Waist:

- < than 10 lbs. - Not at all

- 10 to 25 lbs. - Not at all

- 26 to 50 lbs. - Not at all

- 51 to 75 lbs. - Not at all

- 75 to 100 lbs. - Not at all

- 100+ lbs. - Not at all

- Lift from Floor:

- < than 10 lbs. - Frequently

- 10 to 25 lbs. - Frequently

- 26 to 50 lbs. - Occasionally

- 51 to 75 lbs. - Not at all

- 75 to 100 lbs. - Not at all

- 100+ lbs. - Not at all

- Carried for Distance:

- < than 10 lbs. - Not at all

- 10 to 25 lbs. - Not at all

- 26 to 50 lbs. - Not at all

- 51 to 75 lbs. - Not at all

- 75 to 100 lbs. - Not at all

- 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

- Sitting (a continuous period of being seated) - Continuously

- Standing (for sustained periods of time) - Frequently

- Walking (moving about on foot to accomplish tasks) - Frequently

- Bending/stooping (downward and forward) - Occasionally

- Crawling (moving about on hands and knees or hands and feet) - Not at all

- Climbing/Walking Stairs (ascending or descending) - Frequently

- Reaching (extending arms in any direction) - Frequently

- Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally

- Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally

- Balancing (maintaining body equilibrium to prevent falling) - Occasionally

- Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously

- Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally

- Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally

- Grasping (Applying pressure to an object with the fingers and palm) - Continuously

- Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously

- Talking (expressing or exchanging ideas by means of the spoken word) - Continuously

- Driving (the control and operation of a motor vehicle) - Occasionally

- Desk work (work usually performed at a desk) - Continuously

- Use of a computer - Continuously

- Use of a telephone - Continuously

- Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously

- Exposure (to adverse weather & temperature conditions) - Occasionally

- Travel (travel needed to perform job duties) - Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.