Principal Key Account Manager

Job Type: Business Operations

Pay Range $125,192 to $147,284

Location Colorado Springs, CO

Date First Posted 6/27/25

Applications are being accepted through: 7/11/25

If no date is displayed, applications are being accepted on an ongoing basis; however, this job posting may close at any time after a minimum of 5 days of being posted.*

Principal Key Account Manager

The Strategic Customer Relations team at Colorado Springs Utilities is seeking a consultative, customer-success-oriented professional to manage and enhance relationships with our largest business and military customers. You will leverage your expertise in water, wastewater, gas, and electric utilities to lead strategic communications, account planning, rate modeling, project management, and implementation of energy and water management strategies. This role involves helping large businesses and military customers utilize data, trends, renewables, water conservation, and demand response programs to optimize energy usage, reduce costs, and increase satisfaction. Our team includes Account Managers and Economic Development Specialists dedicated to serving our business and military community.

Key Areas of Focus:

Who You Are:

A successful candidate will have a bachelor’s degree and at least 8 years of account management experience with very large, influential accounts in a utility environment. Demonstrated experience in dealing with complex technical issues within each service (electric, gas, water, and wastewater) is required, including 4 years of account management experience within Colorado Springs Utilities preferred. Experience working with military installations is highly desirable. You possess strong data analysis skills, enabling you to drive actionable insights. Your excellent verbal and written communication skills ensure effective engagement with stakeholders. As a critical and creative thinker, you are proactive in strategic business management and willing to challenge the status quo. Additionally, you have experience in delivering customer-focused solutions.

What This Opportunity Offers:

As an Account Management Principal, you will build and maintain strong and trustworthy relationships with the largest organizations and military installations in our community, assisting them in managing their utility contracts and services. Through these relationships, you will earn the trust and respect of these important customers on behalf of Colorado Springs Utilities.

Who We Are...

Our Commitment to Our Employees…

Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We do not just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

ATTENTION :

All positions will be posted for a minimum of 5 calendar days.* Starting pay will be determined within the posted pay range based on the experience, education, and training of the successful candidate; if there is a single pay rate posted, the job starts at that rate.* Colorado Springs Utilities does not sponsor work visas of any kind, including H-1B, TN, or F-1 student visas (with or without OPT or STEM work authorization), or any other employment-based visas. All eligible applicants must be authorized to work in the United States and work authorization must not be based on any work visa.*

Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer. Our differences make us richer. Learning and growing from one another makes us more than what we were. We want our workforce to be as diverse as our business and recognize the limitless benefits of this commitment. Our desire is to have the organization reflect the diversity of the Pikes Peak Region. As an Equal Employment Opportunity employer, it is our commitment that no person shall be unlawfully discriminated against because of race, color, national origin or ancestry, sex, age, religious convictions, veteran status, disability, political beliefs, sexual orientation, or gender identity. Affirmative Action is Colorado Springs Utilities’ effort to ensure positive steps are taken to have a representative workforce reflective of the relevant available labor force.

For more information regarding applicant rights, visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Accessibility Accommodations . If you are an individual with a disability or disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at accessibility@csu.org or by calling 719-668-7500. This option is reserved for individuals who are unable to use or require assistance with the online tools as the result of a disability and is not intended for other purposes.

E-Verify and Right to Work Notice . Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit: http://coloradospringsutilities.jobs/applicants-rights-and-responsibilities/ . If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515. In the Washington, D.C., area, please call 202-616-5594, TDD 202-616-5525 Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530.

Have a question? If you have a question about a position or need assistance from a recruiter, email us at csurecruiting@csu.org or call 719-668-7500.

Job Type: Business Operations