Imerys

Key Account Manager

full_time

About This Job

Job Scope

Manage designated key strategic accounts for the company on both a regional and global level. Revenue Responsibility greater than $40M USD/yr.

Job Summary

Develop, drive and own the relationship, strategy and growth plan at designated strategic accounts within the polymers/plastics market. Develop and nurture in depth relationships across critical functions within the customer’s organization that helps establish a win-win relationship.

Key Accountabilities and Responsibilities

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Develops and owns the relationships with key personnel in assigned customer accounts from ground level to C-Suite.

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Develops, drives and achieves growth and profitability plan

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Completes strategic customer account plans that meet company standards and ensures a high level of customer satisfaction ratings.

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Coordinates the involvement of critical company personnel, including support, service, and Senior Management resources, in order to meet account performance objectives and customers’ expectations.

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Proactively assesses, clarifies, and validates customer needs on an ongoing basis.

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Proactively leads joint company projects that support mutual performance objectives, financial targets, and critical milestones both short term and long term.

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Leads solution development efforts in NPD, Supply Chain, Customer, Service, etc. that best address customer needs, while coordinating the involvement of all necessary company support personnel.

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Partner with Regional teams (EMEA, AP, Americas) to support the growth of Strategic Account as needed.

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Continually monitor Customer performance in the market and their business strategy to ensure agility to adapt to their needs.

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Understand the competitive environment and offering to customers in order to competitively position Imerys products.

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Develop Account Performance Plan metrics and and report on a Quarterly basis to support bi-lateral communication between Imerys and Key Account.

Key Performance Indicators Associated with Role

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Clear, documented Key Account Plan that encompasses a strong pipeline of potential growth opportunities that are executable.

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Year on Year VMP (Volume, Mix, Price) improvements.

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Successful closure of new business that support growth programs

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Collaboratively work with cross functional teams globally

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Clear executive summaries documented monthly on the status of projects coordinated with regional teams.

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Qtrly Key Account Performance Plan

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Ability to travel up to 50% of the time

Education/Experience Requirements

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10+ years of experience managing large key accounts

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Experience in the polymer/plastics industry

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Bachelor Degree, preferred

Skills and Attributes Required

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Excellent business development, negotiating, financial, analytical and research skills.

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Proven ability to lead and coordinate teams comprised of many functions.

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Strong versatile presence, presentation (written and verbal) and interpersonal skills to positively interact with a broad array of professionals both internally and externally.

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Highly organized with strong ability to manage multiple projects with high visibility, high impact and tight timelines simultaneously.

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