Principal ITSM Platform, Enterprise Solutions

Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.

This position will be open for application for at least 3 calendar days from the posting date. This position will remain open for application based on business need, which may be before or after the 3-day posting window.

Job Description

Position Overview

Invenergy is seeking a forward-thinking and experienced Principal ITSM Platform to own the strategic direction, roadmap, and operational stewardship of our enterprise IT Service Management (ITSM) platform. This role will lead the evolution of ITSM capabilities, drive standardization and automation across IT service delivery, and ensure alignment with our broader digital strategy. As a key member of the Enterprise Platforms team, the ITSM Platform Lead will partner with Service Delivery, IT Operations, Cybersecurity, and business-facing technology teams to advance IT process maturity, enable seamless service experiences, and support continuous improvement.

Responsibilities

Platform Strategy & Ownership

- Define and maintain the strategic roadmap for the ITSM platform (e.g., ServiceNow or equivalent), aligned with enterprise IT and business goals.

- Ensure the ITSM platform supports evolving needs in incident, change, problem, request, asset, and knowledge management.

- Champion platform scalability, modular expansion, and integration with broader enterprise tools (e.g., CMDB, automation, observability, cloud services).

Governance & Process Enablement

- Serve as process owner or sponsor for key ITSM processes; guide process design, implementation, and continuous improvement efforts.

- Establish and enforce platform governance structures, standards, and data integrity practices.

- Collaborate with internal audit, security, and compliance teams to ensure platform meets regulatory and policy requirements.

Platform Development & Delivery

- Lead configuration, enhancement, and lifecycle planning for ITSM modules and workflows.

- Partner with IT service owners, product managers, and engineering teams to prioritize and implement roadmap items.

- Manage platform change and release processes to minimize disruption and ensure quality.

Cross-Functional Leadership & Enablement

- Engage with functional teams to ensure platform capabilities meet user needs and deliver business value.

- Drive training, adoption, and communication strategies for new ITSM capabilities and enhancements.

- Facilitate stakeholder alignment through regular engagement, performance reporting, and governance meetings.

Innovation & Continuous Improvement

- Identify opportunities for automation, AI/ML integration, and self-service capabilities within the ITSM ecosystem.

- Monitor platform KPIs and service metrics to drive improvements in service performance, responsiveness, and user satisfaction.

- Benchmark platform performance and maturity against industry standards (e.g., ITIL, COBIT, ISO 20000).

Minimum Qualifications

- Bachelor’s degree in Information Systems, Computer Science, Business, or a related field.

- 8+ years of experience in ITSM platform management, architecture, or process ownership roles.

- Deep expertise with ITSM platforms (e.g., ServiceNow, BMC Helix, Jira Service Management), including administration, configuration, and module development.

- Proven experience implementing or improving ITIL processes and service frameworks at scale.

- Ability to manage complex stakeholder environments, drive consensus, and lead through influence.

- Familiarity with enterprise architecture, integration patterns, and cloud-native tooling.

- Eligible to work in the United States without the need for employer visa sponsorship now or in the future.

Preferred Qualifications

- ITIL v3 or v4 certification (Intermediate or Expert level preferred).

- Experience with CMDB, discovery tools, service catalog, and request fulfillment workflows.

- Knowledge of platform scripting, integrations (REST/SOAP APIs), and workflow design.

- Exposure to Agile, DevOps, or SRE practices as applied to IT operations.

- Background in performance analytics, automation tools (e.g., RPA), or AI-driven service operations.

Base Pay

$135,000.00 - $150,000.00 USD Annual

Bonus: 25% - 40%

The base pay range reflects the minimum and maximum target salary for the position. Invenergy considers a number of factors when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education and skills.

In addition to base pay, the total annual compensation package may also include eligibility to participate in our bonus program(s) which are designed to reward individual and company performance. Your recruiter can share more about bonus eligibility for this position during the hiring process.

Invenergy offers a variety of other benefits including medical, dental and vision insurance, 401k, paid time off, etc.

Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.