Manager, IT Infrastructure and Operations

The Opportunity

The Manager, IT Infrastructure and Operations, is accountable for the stability, security, and evolution of the organization’s global IT infrastructure and operational services. This role leads a multidisciplinary team responsible for enterprise infrastructure, cloud platforms, end‑user computing, network services, and operational technology (OT/ICS) integration, ensuring high availability, resilience, and alignment with business objectives.

The successful candidate is a hands‑on leader with strong technical depth, operational discipline, and the ability to translate business needs into scalable, secure technology solutions.

What you will do:

Infrastructure & Operations Leadership

- Lead and manage global IT Infrastructure & Operations teams, including Service Desk, Tier 2/3 support, infrastructure engineering, and platform services

- Ensure high availability, performance, and reliability of enterprise systems including servers, storage, virtualization, networks, and end‑user platforms

- Own infrastructure lifecycle management including design, implementation, optimization, and retirement

Cloud, Platforms & End‑User Computing

- Oversee Microsoft‑centric environments including M365, Azure, Active Directory, Windows Server, Citrix, and endpoint platforms

- Drive cloud adoption and hybrid infrastructure strategies while maintaining operational stability

- Ensure standardized builds, patching, configuration management, and automation across platforms

Security, Risk & Compliance

- Partner with business stakeholders to ensure infrastructure aligns with industry standards and frameworks (e.g., ITIL, NIST, SOX)

- Support vulnerability management, incident response, audit activities, and vendor risk assessments

- Ensure operational controls, monitoring, and logging are in place across infrastructure services

Operational Excellence

- Establish and enforce IT operational standards, processes, and service management practices

- Own incident, problem, and change management outcomes to meet SLAs and business expectations

- Drive continuous improvement through metrics, root cause analysis, and automation

People & Stakeholder Management

- Lead, mentor, and develop a high‑performing technical team across multiple disciplines

- Build strong partnerships with business leaders, application teams, OT/ICS teams, and external vendors

- Communicate technical risk, trade‑offs, and roadmaps clearly to both technical and non‑technical stakeholders

Strategy & Roadmap

- Contribute to and execute multi‑year infrastructure and operations roadmaps

- Evaluate emerging technologies and make recommendations aligned with business strategy

- Manage budgets, licensing, and vendor relationships for infrastructure services

What you will bring:

- Bachelor’s degree or diploma in Computer Science, Information Systems, or equivalent experience

- 10+ years of progressive IT experience in infrastructure and operations within complex, distributed environments - 3+ years of people leadership experience managing technical teams

- Strong expertise in:

- Microsoft enterprise platforms (M365, Azure, AD, Windows Server)

- Networking and infrastructure fundamentals

- Virtualization, storage, and end‑user computing

- Experience operating in regulated or security‑sensitive environments

- Proven ability to manage operational risk while enabling business agility