Parts Person II (CMD-501)

Job purpose

Perform all aspects of tasks associated with inside sales of products and services that meet the requirements of WPI customers.

Duties and responsibilities

- Take customer orders or quotes by phone, fax, e-mail, or walk-in.

- Analyze orders for accuracy, cross reference by serial number, enter orders in to WPI system.

- Quote overhauls and spares as required.

- Assist in keeping work area neat & clean.

- Receive stock orders into system.

- Assist in updating files, books and customer information.

- Available for callout after 6 months from hire.

- Receive emergency orders from vendors & update customer orders.

- Attend training classes to increase product knowledge.

- File warranty claims with vendors.

- Coordinate returns to vendors with shipping department.

- Perform other duties as assigned.

Qualifications

- Must have at least 2 years of previous experience.

- Must High School Diploma or equivalent.

- Some mechanical background or knowledge preferred.

Knowledge, Skills, and Abilities

- Must meet goals and objectives set forth by the company.

- Must have ability to maintain confidential information.

- Must be computer literate and proficient in a Windows based environment.

- Must be dependable and work independent.

- Must maintain good client relations.

- Must have the ability to effectively operate various types of office equipment (fax, scanner, printer copier, etc.).

- Must have the ability to effectively operate forklift.

WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.

En Espanol

WPI es una institució n EEO/AA (igualdad de oportunidad/acció n afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientació n sexual, infomació n genética, identidad de género, o expresió n de género en los programas o actividades los cuales opera.