Bobcat of Fort Wayne

Parts and Service Coordinator

Defiance, OH

Full-time

$35,360

About This Job

*Relative experience is heavily considered in hiring process & compensation rate. Opportunity to achieve management position through this role.

In this role, you will be essential in delivering outstanding customer service while managing parts and service transactions.

•

Identify customer needs. Search for customer parts using parts catalog.

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Create, fill out, and close work orders for customers and internal tickets

•

Ensure all necessary warranty information is collected for Service claims

•

Quote service repairs

•

Ensure the service technician has proper supplies and parts to complete their work orders

•

Place daily customer and service department parts orders.

•

Stock and receive incoming parts orders.

•

Assist in processing weekly stock orders.

•

Notify customers when ordered parts arrive.

•

Provide necessary information to the warranty department to allow prompt filing of parts warranties.

•

Return parts as needed and remove from inventory after credit is received.

•

Return cores to vendor in a timely manner and follow up for receipt of credit.

•

Match purchase orders and invoices, approves, and forwards to accounting office.

•

File company copies of parts counter invoices.

•

Assist in preparing for and performing annual parts inventory.

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Assist with parts department telephone coverage.

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Keep parts area clean and uncluttered.

•

Maintains professional appearance.

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Other tasks as assigned.

Relevant Skills:

•

Organization is a must

•

Customer Service skills/personability

•

Attention to detail

•

Ability to multitask/prioritize

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

•

401(k)

•

401(k) matching

•

Dental insurance

•

Employee discount

•

Health insurance

•

Life insurance

•

Paid time off

•

Vision insurance

Schedule:

•

8 hour shift

•

Day shift

•

Monday to Friday

•

No nights

•

No weekends

Work Location: In person

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Parts and Service Coordinator

About This Job

Relevant Skills:

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

Schedule:

Work Location: In person

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