Douglas Plumbing, Heating & Air Conditioning LLC

Parts and Dispatch Coordinator

Boyds, MD

Full-time

$37,440-$49,920

About This Job

Position Summary:

The Parts & Dispatch Coordinator plays a key internal support role within our plumbing and HVAC team. This position is responsible for coordinating daily technician schedules, managing parts inventory, and ensuring that field crews are fully equipped and prepared to complete jobs efficiently. The ideal candidate is detail-oriented, organized, and thrives in a fast-paced, service-driven environment.

Shift:

This is a 6:00am to 2:30pm shift (not including training hours)

Key Responsibilities:

Scheduling & Dispatch:

Coordinate and manage daily work schedules for service technicians

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Prioritize jobs based on urgency, technician availability, and location

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Communicate with technicians throughout the day to adjust schedules as needed

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Ensure job tickets are accurate and complete before dispatching

Inventory Management:

Track parts and material usage to ensure proper stock levels

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Receive, organize, and label inventory deliveries

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Maintain clean and organized parts storage areas and vehicles

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Coordinate with vendors to order and restock supplies as needed

Field Operations Support:

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Prepare job packets including work orders, permits, and material lists

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Assist technicians with locating parts or tools needed for specific jobs

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Monitor equipment and tool check-outs/returns

Administrative Duties:

Update customer management and dispatching systems (e.g., ServiceTitan, Housecall Pro, etc.)

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Record inventory movements and reconcile physical stock counts

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Support office staff with other operational tasks as needed

Qualifications:

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Previous experience in a scheduling, inventory, or office coordination role (HVAC/plumbing industry preferred)

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Strong organizational and multitasking skills

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Basic knowledge of HVAC/plumbing parts and terminology a plus

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Comfortable using scheduling and inventory software

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Clear communication and teamwork skills

What We Offer:

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Competitive pay based on experience

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Health, dental, and vision insurance

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401(k) with company match

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Paid time off

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Employee Discount

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Career growth opportunities within a growing company

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

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401(k)

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401(k) matching

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Dental insurance

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Employee discount

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Health insurance

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Life insurance

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Paid time off

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Professional development assistance

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Referral program

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Retirement plan

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Vision insurance

Schedule:

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8 hour shift

Experience:

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Office: 1 year (Preferred)

Ability to Commute:

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Boyds, MD 20841 (Required)

Ability to Relocate:

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Boyds, MD 20841: Relocate before starting work (Required)