Organizational Development Manager

Summary of Job Duties and Responsibilities

The ORGANIZATIONAL DEVELOPMENT MANAGER will work closely with Subject Matter Experts to plan, design, implement, and develop timely training content to include instructor-led, computer-based, self-paced and multi-media job aids; coordinate documenting utility business process mapping; develop and maintain utility standard operating procedures; manage learning management systems; participates in the design and execution of the utility’s succession development program; perform other training administrative and logistics roles as well as perform other essential duties as assigned. The manager also acts as liaison and advisor to the organization's leadership and facilitates initiatives across the organization.

Knowledge, Skills, and Abilities

Knowledge of proper rules of grammar, spelling, and punctuation

Knowledge of Learning Management Systems

Knowledge of adult learning theories

Proven effective management skills.

Ability to create and manage multimedia training platforms and methods.

Ability to evaluate and research training options and alternatives.

Ability to provide industry standards and best practices in training and instruction.

Ability to organize, plan and prioritize assignments in a multi-tasked environment.

Ability to author instructional strategies, curriculum design, and learning objectives.

Ability to translate business information and concepts into visually appealing, dynamic, and impactful learning content.

Ability to effectively communicate with persons of varying educational and cultural backgrounds.

Ability to prepare procurement documents for vendor selection of training initiatives.

Ability to identify metrics and measure outcomes of training and development.

Ability to understand and relate to people, even when under pressure.

Ability to establish and maintain effective working relationships.

Ability to communicate in a helpful and professional manner.

Ability to conduct research and extract information.

Ability to manage multiple learning project plans with flexibility to meet tight deadlines.

Ability to complete assignments with high degree of accuracy and detail.

Ability to use independent judgment and work with little or no supervision.

Ability to work in a fast-paced environment.

Ability to work evenings and weekends, when required.

Ability to schedule projects and meet deadlines.

Ability to proofread and edit accurately.

Ability to capture Standard Operating Procedures across the organization

Skilled in supporting organizational change management initiatives.

Skilled in course development, design, delivery, and evaluation (Instructor Led, Computer- Based Training, Job Aids, Virtual Classrooms, Self-Paced)

Skilled in capturing Current State and To-Be process flows using Visio or similar technology.

Skilled in SharePoint, audio editing software, video editing software and web meeting software

Skilled in word-processing and desktop publishing computer software

Skilled in learning solution development software (Adobe)

Skilled in written communications including creative development, proofreading, and editing.

Skilled in oral communications including training delivery and train-the-trainer.

Minimum Qualifications

Bachelor’s degree in Human Resources, Communications, Education, Sociology, or related field, and;

Five (5) years of creating, designing, implementing, and executing training programs, and; One year of management experience

Preferred Qualifications

Master of Education (M.Ed.) degree in Training and Development

Certified Professional in Learning and Performance (CPLP)

Prosci Change Management Certification

eLearning Instructional Design experience

Learning or Document Management System experience

CPLP credential, preferred.

SHRM Certified Professional (SHRM-CP) or Senior Certified Professional (SHRM-SCP) credential, preferred.

Special Requirements

Must pass a criminal background check (all positions if filled by external candidate).

Must have a valid Arkansas Driver’s License.

Must be a high-performing, innovative, values-driven, informed, and passionate individual.

Work Conditions

Works in a heated and cooled typical office environment.

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at a time.

Central Arkansas Water is an equal opportunity employer that does not discriminate in its employment practices.

Job Type: Full-time

Pay: $90,938.00 per year

Benefits:

Schedule:

Ability to Commute:

Ability to Relocate:

Work Location: In person