Member Services Representative

MEMBER SERVICES REPRESENTATIVE Application Deadline: Open Until Filled.

IBEW Union Position - Starting Wage: $25.70 per hour with step increases up to $27.99 per hour.

No Relocation Costs Paid.

All offers of employment are contingent on non-DOT pre-employment drug screening and limited background check.

Subject to 1-year probationary period upon hiring.

POSITION SUMMARY

Primary responsibilities include serving as the initial contact for members via phone, walk-in or drive-thru, initiating service to new members, answering a variety of member questions, handle a variety of member account transactions, maintaining files on prospective and active members, collecting deposits and payments.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

MINIMUM POSITION QUALIFICATIONS

Education: High School Diploma or equivalent.

Job Related Experience: 1 to 4 years in a public contact position, preferably with money handling responsibilities. Supervision: No Experience Supervising Required.

Computer Skills: Proficient on 10-key and computer, including Microsoft Office 365. Certificates & Licenses: None required. Other Qualifications:

PHYSICAL DEMANDS (Based on an 8 hour work day)

Stand

F (Frequently)

Walk

F (Frequently)

Sit

F (Frequently)

Handling / Grasping

F (Frequently)

Reach Outward

F (Frequently)

Keyboarding

F (Frequently)

Speaking

F (Frequently)

Vision

F (Frequently)

Hearing

F (Frequently)

Reach Above Shoulder

R (Rarely)

Foot or Leg Controls

N (Not Applicable)

Climb

N (Not Applicable)

Crawl

N (Not Applicable)

Squat or Kneel

N (Not Applicable)

Bend

N (Not Applicable)

Drive

N (Not Applicable)

Lift/Carry

10 lbs. or less.

O (Occasionally)

11-25 lbs.

R (Rarely)

26-50 lbs.

N (Not Applicable)

51-100 lbs.

N (Not Applicable)

Over 100 lbs.

N (Not Applicable)

Push/Pull

10 lbs. or less.

N (Not Applicable)

11-25 lbs.

N (Not Applicable)

26-50 lbs.

N (Not Applicable)

51-100 lbs.

N (Not Applicable)

N (Not Applicable) Activity is not applicable to this position R (Rarely) Position requires this activity up to 5% of the time (0 - 2 hrs./day) O (Occasionally) Position requires this activity up to 6% - 33% of the time (2 - 4 hrs./day) F (Frequently) Position requires this activity from 34% - 66% of the time (4 - 6 hrs./day) C (Constantly) Position requires this activity more than 66% of the time (8+ hrs./day)

Will be working mostly indoors but will occasionally be required to participate in activities outdoors in all types of weather and terrain.

As a cooperative, Flathead Electric is owned by the members who get their power from our Co-op, which includes everyone in the Flathead, Libby and Cooke City areas of Montana. That means the employees are members and own the cooperative too. We treat every member like family and friends, because they are.

For 85 years, Flathead Electric Cooperative has been an employer of choice in Northwest Montana. As part of the National Rural Electric Cooperative Association (NRECA), Flathead Electric provides competitive pay, exceptional benefits including a retirement plan, a matching 401K, and generous health/dental/vision/disability insurance. We try to incorporate fun into our workdays, host employee family events throughout the year and provide opportunities for our employees to help the Board of Trustees shape the future of the Co-op by participating on exploratory advisory groups an, innovative pilot projects.

We believe in hiring the best and promoting from within. Flathead Electric provides on the job training and offers an education reimbursement program for those employees wishing to better their education to pursue opportunities at our Co-op. Flathead Electric is an equal opportunity employer. Flathead Electric Cooperative does not discriminate in employment on account of race, color, creed, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, political belief, physical or mental disability, military status or unfavorable discharge from military service, or retaliation.

Some positions are “safety sensitive,” some require a CDL, and all have access to confidential member information at times. Therefore, we screen our applicants thoroughly. All employment offers are contingent upon passing a limited background check and a drug screening appropriate for the position. Once hired, employment is subject to a one-year probationary period, during which time employment may be terminated with or without cause and with or without notice.

By submitting this application, the applicant affirms that information provided is true and complete information, no requested information has been concealed, and Flathead Electric Cooperative is authorized to contact references provided for employment reference checks. If any information provided is found to be untrue, or concealed, employment may be denied or terminated.

OkgzUVJKxL