Menard Electric Cooperative

Director of Member Services

Petersburg, IL

full_time

$87,500-$105,000

About This Job

Menard Electric Cooperative is seeking a motivated and experienced individual to oversee the daily operations and performance of our front office and Member Services team. We are a not-for-profit electric utility serving approximately 11,000 metered consumers in Central Illinois.

Reporting directly to the General Manager, this role will be responsible for ensuring a professional, consistent, and service-oriented experience for our members while upholding Cooperative Bylaws and Policies. The ideal candidate will be proactive, discreet, and collaborative — with a passion for community-focused leadership.

Responsibilities

Leadership & Culture

•

Collaborate with the General Manager and other Staff Members to address member complaints and improve daily operations.

•

Direct and supervise Member Services personnel efficiently and cost-effectively.

•

Coordinate the Annual Meeting of members.

•

Represent the Cooperative in public and community affairs to strengthen community relationships and awareness.

•

Provide cross-departmental support as needed.

Operations & Compliance

•

Liaise with the Customer Information System (CIS) software vendor to resolve issues, implement enhancements, and train employees on system functionality.

•

Continuously evaluate, implement, and maintain improvements to CIS functionality as it relates to Cooperative operations.

•

Ensure adherence to applicable standards including but not limited to the Cooperative Policy & Safety Manuals, NESC, OSHA, EPA, and DOT.

•

Administer Capital Credit allocations and manage the retirement process for member estates on an annual and monthly basis.

•

Oversee Accounts Receivable activities including payments, member account drafting, online bill pay, returned items, and bank deposits; ensure accurate and timely member billing.

•

Manage external communications, including member outreach and press releases.

•

Maintain strict confidentiality regarding member account information.

•

Coordinate with the after-hours call center to maintain accurate after-hours call scripts and processes.

Planning & Strategy

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Serve as the Cooperative’s liaison for member energy assistance programs.

•

Research and develop strategic grant programs that support the Cooperative’s mission and community engagement efforts.

•

Prepare grant proposals, applications, and supporting documents for approval.

•

Develop, present and manage the annual department budget.

Qualifications

REQUIRED

•

Associate degree in Business or Accounting.

•

At least 5 years of supervisory experience in office management, the electric utility industry, or a Cooperative setting.

•

Intermediate computer, communication, and analytical skills.

•

Familiarity with Illinois rules and regulations regarding electricity service collections, disconnections, and billing.

PREFERRED

•

Bachelor’s degree in Accounting or Business Management.

•

At least 10 years of supervisory experience in

office management, the electric utility industry, or a Cooperative setting.

•

Advanced knowledge of CIS and FIS software systems.

•

Expertise in

Illinois rules and regulations regarding electricity service providers.

•

Familiarity with State and Federal Labor Laws.

•

Experience with researching and applying for state and federal grant opportunities.

Benefits & Salary Range

Salary based on experience - $87,500 to $105,000 annually

•

Medical Insurance (HDPPO) or Opt Out Contribution

•

Dental Insurance

•

Health Savings Account w/Employer Contribution

•

Limited FSA Plan

•

LTD, Basic Life and ADD Insurance

•

Flex Spending (125 Plan) including Dependent Care

•

Defined-Benefit Retirement Plan

•

Defined-Contribution 401K Plan (Roth & Traditional) w/ Employer Match

•

12 Paid Holidays Per Year

•

Accrued Paid Time Off

•

Annual Merit Bonus Available

Menard Electric Cooperative is an equal opportunity employer. Job offer is contingent on results of pre-employment drug screen and background checks including driving record.

Director of Member Services

About This Job

Responsibilities

Leadership & Culture

Operations & Compliance

Planning & Strategy

Qualifications

REQUIRED

PREFERRED

Benefits & Salary Range

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