Customer Service Representative
Plymouth, MA
Full-time
$41,600About This Job
POSITION:
Customer Service Representative
Description:
The Customer Service Representative position is responsible for providing customer service to current Suncor Stainless and clients and partners. Additionally, the Customer Service Representative is responsible for all order-related activities as directed by the Customer Service Manager.
Responsibilities:
•
Provide general customer and sales support as needs arise.
•
Provide order entry support for sales.
•
Record customer issues as cases and assign to appropriate representative or facilitate customer satisfactory resolution personally.
•
Provide back up and support to Sales team as needed.
•
Troubleshoot and facilitate customer issue resolution
•
Facilitate sales by engaging end users and partners with product information.
•
Acquire and maintain proficiency in technical aspects of the product line and acquire the ability to explain and demonstrate products on demand.
•
Learn and develop proficiency in all company systems.
•
Provide other support for sales services as needed.
Skills & Abilities
•
Proficient computer skills and Microsoft software skills
•
Exceptional organizational skills
Qualifications:
•
Minimum 2 years of college
•
Minimum 3 years customer service skills
•
Must be able to work 8AM to 4:30PM, Monday through Friday.
Employment is subject to successful completion and passing of a background check and drug screen.
Suncor Stainless participates in E-Verify.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
•
401(k)
•
401(k) matching
•
Dental insurance
•
Health insurance
•
Paid time off
•
Vision insurance
Shift:
•
8 hour shift
•
Day shift
Ability to Commute:
•
Plymouth, MA 02360 (Required)
Work Location: In person
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