Member Service Represent

Member Service Representative

Are you looking for a career with competitive pay, excellent benefits, and opportunities for professional growth? Do you want to be part of a team dedicated to serving others, with a strong focus on employee development and personal growth? If so, Powder River Energy Corp. (PRECorp), a member-owned electric cooperative serving residential and commercial customers across five counties in northeast Wyoming, is accepting applications for a Member Service Representative at our Sundance office.

As a Member Service Representative (MSR), your role involves delivering prompt, efficient, and courteous service to PRECorps member-owners. PRECorp seeks energetic professionals who prioritize meeting the needs of the cooperatives members. An MSRs typical duties include responding to member calls, emails, and walk-ins, assisting with inquiries about billing, payments, rates, and electric usage, and helping with payment arrangements, capital credit questions, and related processes. MSRs also create service orders for various requests, such as new services, disconnections/retirements, reconnections, service transfers, upgrades, and issues with security lights or equipment.

Additionally, PRECorps MSRs provide members with information about special programs like PREPay, Heat Rate, Net Metering, Budget Billing, and Time of Use Rate, which are detailed on the Powder River Energy Corporation website under the Energy Center tab. As a MSR, you are expected to maintain high standards of productivity, efficiency, quality, and professionalism in fulfilling the cooperatives member service needs.

This position requires a high school education and a minimum of one to two years of general office experience with proficiency in Microsoft Word and Excel. Demonstrated written and verbal communication skills are critical and bilingual communications are desired.

Application instructions are available on [www.precorp.coop](http://www.precorp.coop) under the Join the Team tab and all application materials must be submitted through the website. Contact Deb Cooper in HR if you have questions at 800-442-3630. A cover letter and resume will be required as part of the application process. Positions are open until filled. PRECorp is an EEOE and a Drug and Alcohol- Free Workplace.