McCrea Heating & Air Conditioning Services

Customer Service Representative

Warrenton, VA

Full-time

$33,280-$37,440

About This Job

Join Our Customer Service Team Today!

Are you passionate about providing exceptional customer service and looking to join a company that values your skills and fosters growth? McCrea Heating and Air Services is hiring a Customer Service Representative to be the friendly and knowledgeable voice our customers rely on. We're a family-owned business that invests in our people and creates opportunities for career advancement. If you thrive in a fast-paced, team-oriented environment, we want to hear from you!

Key Responsibilities:

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Customer Interaction: Respond to incoming calls, emails, and service requests with professionalism and efficiency.

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Scheduling:Arrange service appointments, sales consultations, and inspections, providing detailed cost and service information.

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Promotions: Educate customers about Service Agreements, membership benefits, and current specials.

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Follow-Ups:Make outbound calls for scheduling, renewals, confirmations, and more.

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Data Management:Maintain accurate customer records, process orders, and track service details.

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Issue Resolution: Escalate unresolved issues promptly to ensure customer satisfaction.

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Support: Assist with product inquiries, distribute customer communications, and manage seasonal reminders and surveys.

Required Skills and Qualifications:

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Education and Experience: High school diploma or equivalent with at least two years of customer service experience preferred.

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Communication Skills: Strong ability to interact professionally with customers, vendors, staff, and the general public.

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Technical Proficiency: Skilled in Microsoft Word, Excel, and Service Titan or similar CRM software; basic mathematical skills.

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Organizational Abilities: Detail-oriented, organized, and capable of multitasking in a fast-paced environment while working under pressure.

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Adaptability: Ability to adapt to changes in the work environment, manage competing demands, and handle frequent changes, delays, or unexpected events.

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Industry Knowledge (Preferred): Familiarity with home maintenance products and services is advantageous.

Physical Demands:

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Ability to sit, stand, walk, and lift up to 25 pounds as necessary.

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Comfortable with occasional physical activities such as filing and material handling.

Benefits:

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401(k) Retirement

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Health Insurance

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Dental Insurance

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Vision Insurance

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AFLAC

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Short Term Disability Insurance

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Life Insurance

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Paid Time Off

Join McCrea Equipment Company, Inc., a family-owned business since 1936 serving Virginia, Pennsylvania, Maryland, Delaware, and West Virginia. We offer a supportive environment that values your contribution and fosters career growth. Discover why McCrea is an amazing place to build your career!

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