PSS Industrial Group

Manager of Sales Process & Procedure

Houston, TX

full_time

About This Job

PSSI is seeking a driven and highly organized Manager of Sales Process & Procedure to optimize and scale our sales operations. This role is essential in ensuring that our sales team operates efficiently, follows best practices, and is supported in achieving their goals.

The ideal candidate will act as a strategic partner and coach, holding weekly one-on-one meetings with each sales rep to track pipeline progress, CRM discipline, account profiling, and new business generation. In addition, this role will provide hands-on support to resolve challenges across supply chain, accounts receivable/payable, and contract negotiation, while also engaging directly with customers via ride-alongs and collaborative meetings to advance opportunities and close deals.

Key Results Area

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Lead and motivate sales team to meet or exceed sales targets and objectives

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Review sales reports, understand findings and present/discuss results with the firm’s CMO

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Conduct structured weekly 1-on-1s with each sales representative to:

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Review open opportunities and pipeline health

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Confirm CRM usage and activity logging

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Track account profiling progress and new business targets

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Provide performance feedback, coaching, and development

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Perform regular ride-alongs and join customer meetings to support opportunity advancement and relationship building

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Assist in the creation, review, and negotiation of customer contracts, proposals, and pricing strategies

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Actively help remove barriers to sales success, including:

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Coordinating with Supply Chain to resolve fulfillment or inventory issues

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Working with Accounts Receivable to address collections or billing challenges

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Collaborating with Accounts Payable to resolve vendor or payment delays

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Partnering with internal stakeholders during contract negotiation to ensure timely resolution

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Responsible for providing CRM activity reports as defined by the sales teams’ operational needs

Sales Process Optimization

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Develop and maintain documented standard operating procedures (SOPs) for each stage of the sales cycle

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Identify and address bottlenecks in the sales funnel by analyzing conversion rates, velocity, and rep activity

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Ensure CRM data is up to date and accurate, providing regular reports to leadership on team performance and KPIs

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Design and execute scalable workflows for opportunity management, forecasting, and account coverage

Operational Alignment & Program Management

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Collaborate with Finance to administer accurate and timely sales bonuses, claw backs, and performance incentives

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Partner with Marketing, Supply Chain, and Customer Service to ensure alignment in driving growth initiatives

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Support onboarding and ramp-up for new sales hires, equipping them with tools, training, and expectations

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Provide continuous feedback to leadership on trends, obstacles, and growth opportunities observed in the field

Skills & Qualifications

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Bachelor's degree in, Business Administration, Communications, or related field

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3-5 years of experience managing a team

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Able to work in a fast-paced metrics driven environment

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Proven Sales Analytics or Operations Manager or in a comparable sales leadership role

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Excellent written and verbal communication skills

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Dedication to providing excellent customer service

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Excellent mentoring, coaching, and people management skills

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Proficiency in using CRM software and other sales tools

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Able to work under pressure

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Results-oriented with strong analytical and problem-solving skills

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Adept in Microsoft Office Suite and Sales Analytics tools

Preferred Skills

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Background in industrial distribution or complex B2B environments

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Familiarity with supply chain operations, AR/AP workflows, and contract management

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Experience using performance dashboards, forecasting tools, and sales enablement platforms

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Process mapping or Lean Six Sigma certification is a plus

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