Sales Operations Manager

Sales Operations Manager

SUMMARY OF RESPONSIBILITIES

The Sales Operations Manager will contribute to the NewBasis vision of excellence by supporting our distributors and end-users in delivering excellent customer service by ensuring the accuracy and integrity of customer orders. The role is responsible for managing the order lifecycle from the quote process, to order entry into Syspro, to overseeing the delivery lead times and shipping process. The manager will work on important and complex customer service tasks with a high level of interaction with customers, the sales team, and operations, while effectively liaising with contacts across the organization with a high degree of professionalism.

The Sales Operations Manager will oversee a team of customer service representatives to ensure a best-in-class customer experience through the sales order life cycle.

Sales Operations Manager will perform the following duties:

KNOWLEDGE, SKILLS & ABILITIES

REPORTING RELATIONSHIPS

Reports directly to VP of Sales

EDUCATION & TRAINING

PERSONAL CHARACTERISTICS

LOCATION

No relocation benefit is being offered for this position. This person would work in the factory in Riverside, California office.

COMPENSATION

A highly competitive salary dependent upon the candidate’s background and experience. 2 weeks paid holiday, medical benefits, 401K with a match.

Contact

NewBasis

HR Director

714-499-7431

hmurua@newbasis.com