Manager, IT System Infrastructure

Provides leadership and strategic direction for the Shared Services IT's System Infrastructure function, supporting GSOC, GTC, and OPC, ensuring customer satisfaction with the services provided. The manager collaborates with business stakeholders to identify, prioritize, and develop new system infrastructure solutions, leading the implementation of chosen initiatives that integrate company strategy and best practices. This role oversees the design, implementation, and management of server, storage, cloud, virtualization, and database infrastructure. In collaboration with the business and department leadership, this position establishes and implements infrastructure related plans regarding redundancy, recovery, and cloud strategies. The Manager works closely with business units to understand their system needs and delivers tailored infrastructure solutions that support strategic initiatives. In collaboration with the security team and consistent with recognized security benchmarks, this position ensures the organizations systems are securely configured, up-to-date on patching, and regularly upgraded to supportable versions.

The manager supports the development, implementation, and maintenance of the IT system infrastructure. They are responsible for the system infrastructure technologies used by the business. They are accountable for developing and maintaining system policies and processes to support the IT governance practices of OPC, GTC, and GSOC.

This position is directly accountable for the timely completion of high quality products and services in addition to budget management, performance management, personnel development, resource utilization, technical directions, and team dynamics. Ensures staff compliance with all applicable laws, regulations, industry standards, corporate policies, guidelines and procedures, including but not limited to, SOX, RUS, OSHA, NERC, FERC and ITS requirements. Promotes an environment of compliance and continuous improvement to meet the Corporation's goals and objectives.

Job Duties:

- Strategic Management - Works closely with business stakeholders to understand their system infrastructure needs and aligns these needs with strategic initiatives. Develops and maintains system infrastructure policies and processes. Identifies, prioritizes, and develops new solution ideas and leads the implementation of chosen initiatives that integrate company strategy and best practices. Ensures the department's ability to manage change based on evolving business needs and data requirements.

- Relationship Management - Builds and maintains positive relationships with IT peers and business stakeholders, ensuring a high level of customer satisfaction. Understands stakeholders' requirements and stays apprised of their operating environments to ensure accuracy and value in the infrastructure services rendered. Communicates clearly, effectively, and on a timely basis, fostering an environment where stakeholders feel comfortable bringing issues, concerns, and opportunities for exploration.

- Financial Management - Manages the budget for IT systems infrastructure, ensuring adherence to budgets and strategic plans. Directs the preparation, review, and consolidation of department budgets, projections, and variance analysis. Develops and manages annual budget, performs monthly forecasts, and oversees routine cost-management duties, such as overseeing expenditures and developing and administering contracts and purchase orders.

- Personnel Management - Manages individual and departmental team performance towards achieving desired results and client perceptions. Ensures that experienced and knowledgeable personnel are hired and retained. Monitors progress of associates' work to ensure deliverables meet the expectations of management and clients. Provides feedback to associates regarding their work, skills, and development. Trains associates to ensure optimum staff development and coverage plans are in place.

- Leadership - Communicates a vision, strategy, and initiatives that inspire the team to succeed. Sets and models standards for integrity, cooperation, and work habits. Leads the department in research and development of strategic programs and services for OPC, GTC, GSOC, and the Members.

- Administration - Manages the execution of routine departmental tasks. Provides department reporting and operational metrics. Administers the execution of personnel-related tasks, e.g., timesheets, compensation, etc.

- Operations Management - Ensures efficient and high-quality operations of the IT systems infrastructure functions. Oversees the design, implementation, and management of servers, storage, virtualization, cloud, database, and related systems and infrastructure. Establishes and implements plans supporting the redundancy, recovery, and cloud strategies of the organization. Ensures that systems are maintained properly, configured securely, and kept up to date. Drives a spirit of innovation and continuous improvement within the IT system infrastructure team to constantly improve our technology and our support. Develops and maintains IT system infrastructure standards, policies, and procedures. Ensures adequate testing and performance of IT system infrastructure prior to implementation.

- Provides leadership and support during activation of Major Incidents, Disaster Recovery, Business Continuity, and the Security Incident Response and Recovery Plans.

Required Qualifications:

Education: Bachelor Degree in Computer Science, Business Administration, IT, Engineering, or related field.

Experience: 10 years in the area of IT Infrastructure, Cloud infrastructure, Virtualization, Business Analyst, IT, or Technology.

Equivalent Experience:

- Associates Degree in Computer Science, Business Administration, IT, Engineering, or related field with at least 14 years of experience with IT Infrastructure, Cloud infrastructure, Virtualization, Business Analyst, IT, or Technology with at least 5 years of experience in a supervisory or leadership role.

- Eighteen (18) years of direct experience in the experience areas defined above in addition to at least 5 years of experience in a supervisory or leadership role.

Specialized Skills: Strong verbal and written communication skills, excellent organization and time management skills, analytical and creative problem-solving skills, ability to establish and maintain effective working relationships as necessitated by the work.

Unusual Hours: Provides emergency coverage for technology issues. Responsive to after hours calls, texts, messages, emails, etc. relating to technology and business emergencies