IT Manager

Description Of Primary Responsibilities

- Manages the company’s information technology (“IT”) function:

- Identifies the company’s information technology hardware needs and devises solutions,

- Identifies software systems and applications appropriate for the company’s information processing needs,

- Prepares and manages the company’s information technology budget,

- Coordinates outside consultation and contract services in support of company IT activities.

- Provides management and supervision to departmental staff:

- Ensures that employees have received new hire instructions or training to access MS Outlook (Web and desktop), server files, company website and intranet, timekeeping system and server applications needed to perform their job responsibilities.

- Ensures that employees are aware of and adhere to all company policies and procedures and conveys all senior management communications and directives,

- Reviews work for thoroughness and accuracy and provides specific instructions to employees on completion of tasks/responsibilities,

- Monitors performance as appropriate, providing mentoring/guidance to assist in employee development,

- Conducts performance appraisals, completing performance appraisal documentation and meeting with employees to provide feedback; creates and follows through with employee development plans,

- Determines the most effective method for assigning responsibilities and duties to employees in the department; maintains job descriptions, procedures and other documentation related to organization of job.

- Schedule periodic training sessions for existing employees on applications listed in PR2a.

- Administers the company’s network and network servers:

- Applies and administers operating server updates, patches, and configuration changes,

- Maintains network security through the router firewalls, VPNs, antivirus and web filter application software,

- Ensures all servers are running smoothly,

- Monitors and manages the company network and the DNS’ at Network Solutions,

- Answers technical queries and troubleshoots reported problems,

- Ensures company network(s) are configured to maximize the efficiency of the system to meet company needs,

- Maintains the Global Host VOIP server, Sonic Firewall, public website, intranet website, and DNS at Network Solutions,

- Provides support on critical SCADA issues.

- Ensures information technology hardware and software is maintained:

- Manage the server file management and provide adequate server file space,

- Performs back-up on all necessary computers,

- Installs and configures new hardware and software onto employee computers,

- Executes the addition, removal or update of user account information, including resetting passwords.

- Handles the routine audits of systems and software.

- Manages and coordinates the company’s VOIP/cell phone program:

- Identifies and secures vendors, equipment and other needs for the communication system,

- Troubleshoots communications problems and provides solutions as appropriate,

- Develops communications infra-structure to meet the company’s needs.

- Manages information technology projects:

- Meets with management team and clients to determine their wants and needs and advise them objectively on where IT might make a difference to the business,

- Planning the stages of the project and how it affects the business,

- Coordinate project team (consultants, managers, staff),

- Agreeing costs, timetable, standards to be met and monitoring these throughout the project,

- Adjust the plan where needed,

- Ensure there is a smooth change over from the old system to the new one,

- Keeps management and clients updated on the progress,

- Evaluate each stage of the project and completion.

General Development

Description of Primary Attributes

- Has the ability to work independently, with minimal directions, as well as part of a team.

- Is able to re-prioritize work in response to changes in circumstance.

- Considers the way the work affects other employees outside the department or functional area.

- Possesses more advanced organizational skills, in order to organize projects or the work of others.

- Is able to devise effective solutions to situations encountered based on the general goals and objectives of the function.

Professional & Technical Knowledge

- Possesses advanced level general skills, including written and verbal communications skills, computational and computer skills, and mathematical knowledge frequently acquired through completion of a Bachelor’s Degree program.

- Possesses expertise in information technology methods and processes, usually in the form of a major in information technology as part of a Bachelor’s Degree program.

Technical Skills

- Has the ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs and other elements.

- Has the ability to use Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.

- Has the ability to create basic presentations in Microsoft PowerPoint.

- Has the ability to understand, prepare/develop and monitor IT project proposals and project scheduling.

- Proficient with various hardware/software applications used within the company.

Communications Skills

- Effectively communicates complex and/or technical information to co-workers and others.

- Exercises tact and diplomacy in the resolution of mild conflicts or disagreements.

- Effectively communicates information in written (including electronic) correspondence.

- Effectively conveys technical information to non-technical audiences.

Pay Range: $100,600 - $123,200

An annual incentive bonus with an earning potential of 16% of base pay.

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