LiquidPower Specialty Products Inc. (a Berkshire Hathaway Company)

Manager, IT Service and Vendor Management

Greater Houston

full_time

About This Job

LiquidPower Specialty Products Inc. (LSPI) is the global leader in the science of drag reduction. In 2014 LSPI was acquired by Berkshire Hathaway, having previously been a wholly owned subsidiary of Phillips 66. LSPI provides flow improver solutions, delivering strategic value to its customers by maximizing the flow potential of pipelines while increasing their operational flexibility, capacity and economic performance. LSPI works with companies in more than 35 countries to solve pipeline flow needs, treating more than 12 million barrels of hydrocarbon liquids a day and providing customers with a total package solution that includes flow improver products and the right injection equipment. LSPI leading brands are LiquidPower™, ExtremePower® and RefinedPower™.

LSPI consistently recruits the best and brightest. Put your valuable skills to work and join us!

Summary:

The IT Manager, Service & Vendor Management is accountable for the leadership and delivery of critical IT services in the areas of service management, helpdesk, vendor management, third party risk management, quality assurance, compliance management, finance management and project management.

Responsibilities:

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Establish, and deliver reliable and cost-effective IT Services (e.g., service management, helpdesk, vendor management, third party risk management, quality assurance, compliance management, finance management and project management.)

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Manage the helpdesk team, evaluate their performance in ensuring customer satisfaction by providing timely and accurate responses to inquiries.

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Lead and chair the IT Project Management Office and track the IT Project scorecard to document project spend and delivery to plan.

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Lead the IT Compliance Management program to ensure controls are valuable and being executed.

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Negotiate IT vendor contracts ensuring they meet business and IT standards, compliance requirements, and ensuring best cost and optimum value to the business and IT.

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Partner with Legal, Compliance, Sourcing/Procurement, Accounts Payable, Information Security and Information Technology teams as needed on vendor and service processes.

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Assess vendor risk and conduct vendor audits based on risk classification and vendor tiering results.

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Provide strategic oversight and escalation in managing service and third-party vendor performance to ensure quality, financial and operational objectives are achieved. This includes the monitoring of contractual commitments, SLAs and KPIs via performance scorecards and business reviews.

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Ensure quality assurance protocols and metrics are achieved by critical IT third parties and IT services.

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Ensure that IT quality assurance protocols and metrics are operating in a compliant manner by verifying that required IT governance policies, controls and standards and the IT risk management frameworks are effectively managed.

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Serve as a point of escalation for service and vendor issues and disputes working with both the internal and vendor leadership teams to resolve any disputes. As part of any resolution, ensures that the triggering incident or issue is thoroughly documented and aligns with the contractual requirements and commitments.

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Establish and maintain IT service and vendor analysis reports to present to Chief Information Officer (CIO)

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Work directly with the CIO on the finances of IT, and the future IT strategies to achieve optimal business results.

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Develop strong relations with the business and stakeholders to provide support, guidance and influence decisions that maximize organization returns.

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Ensure transparency and collaboration between the IT organization and its business partners.

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Foster a culture of innovation, transparency, and accountability in IT.

Skills & Competencies:

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10+ years of career experience in IT service management, helpdesk, vendor management, IT governance processes and the management of employees, contractors and third-party vendors

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Strong knowledge in risk management and vendor auditing processes

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Strong knowledge of integrated business processes and Information Technology

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Proven track record of driving organizational change, breaking down barriers, critical thinking and driving results

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Experience in Oil and Gas or a related industry is preferred

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Excellent verbal and written communication skills

Education:

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A bachelor’s degree in a related field, such as computer science, engineering and/or business

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