Service Manager
Corpus Christi, TX
Full-timeAbout This Job
At DistributionNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.
START YOUR CAREER NOW.
The Service Manager will be responsible for all duties in the Service Department including supervising Service Technicians & Service Coordinator, fielding all service calls and emails, coordinate service calls with the assistance of Service Coordinator
JOB DESCRIPTION:
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General knowledge of pump construction and repair. (ANSI, Reciprocating, Positive displacement, Gear)
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At least 5 years of hands-on pump repair experience required. Recommended 10 years.
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Rotating equipment installation procedures and standard practices.
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API repair and assemble a plus.
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Opens, post, and close all SRO’s (Service Repair Orders) with assistance of Service Coordinator
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Record and track all technician’s hours with an 80-85% billable hours target.
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Submit warranty claims with follow up to ensure factory pays claims.
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Responsible for all shipping and receiving duties.
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Maintain and adhere to Shop Expense budget
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Promote and grow the Service Department’s revenue and profitability
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Adhere to all Safety, DOT, SOX and other regulated policies & procedures
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Maintain all Service Truck fleet.
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Other duties, as assigned.
JOB REQUIREMENTS:
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High School diploma and/or equivalent in work experience
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Excellent interpersonal skills, proficient in oral and written communications
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Assembly experience preferred but not required
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Basic reading skills. Must be able to follow directions
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Customer service oriented
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Computer navigation and utilization skills with excellent Microsoft office proficiency
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Ability to perform work accurately and thoroughly
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Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
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High attention to detail, time management, and self-motivation skills
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