Manager, Fiber Systems Engineering

Job Summary:

The Manager, Fiber Systems Engineering is responsible for leading a team of up to 10 employees that support EPB’s fiber-optic server infrastructure, which provides services to EPB’s customer base.

Duties and Responsibilities:

- Selects, develops, rewards and motivates a competent team. Meets frequently with the team, to foster staff growth in their positions, develops their skills and future potential by providing coaching and feedback on a regular basis.

- Builds strong relationships and interacts effectively with employees, co-workers, and the leadership team.

- Accountable for the efficient and effective management of the financial resources and assets for the department. Prepares a yearly budget for the department to align with the key performance indicators of the division.

- Takes responsibility and owns major incident responses of critical events within the System Engineering team. Driving continuous improvement through post-incident reviews and trend analysis.

- Develops a one, three, and five-year plan for the server infrastructure to maintain high availability for fiber optic customer’s services.

- Holds vendors accountable to an agreed upon support agreement in order to meet specific SLAs.

- Directs the activities of the Systems Engineering projects to achieve milestones and deadlines.

- Provides excellent customer service to both internal and external customers with a sense of urgency.

- Represents the Systems Engineering team on the Change Management Review Board. This includes mentoring Systems Engineers in developing Method of Procedures (MOPs) that are submitted for the board to review.

- Leads and designs projects while implementing best practices for server administration and applications with strong follow-through and initiative.

- Ensures proper patch management and security vulnerabilities are being handled within the guidelines of the information technology policy.

- Directs all necessary audits and maintenance activities to ensure service levels are sustained, and that systems are optimized and not compromised.

- Demonstrates talent for identifying, scrutinizing, improving, and streamlining complex projects and work processes.

- Enforces the development of system documentation, including diagrams, Standard Operating Procedures (SOPs) and project scopes.

- Partners with the various teams when implementing/transitioning new products, services, and processes.

- Maintains professional growth and development through seminars, workshops, professional affiliations, and training to keep abreast of the latest technologies.

- Provides after-hours support duties to sustain operational systems and service levels – 24/7/365.:

Education and Experience:

- Bachelor's Degree in a related technical field and 10+ years of experience in system and application administration is preferred.

- Prior leadership experience leading a team of more than ten employees.

- Working knowledge of virtualization technologies, DHCP/RADIUS, DNS, E-Mail, backup applications, monitoring solutions, networking, firewalls, patching, security, storage services, scripting, and automation tools such as Ansible.

- Proven experience collaborating with other leaders and a deep understanding of technology's role in internal and external customer experience.

- Knowledge, skill, and ability in creating technology roadmaps, forward-thinking, and can provide innovative solutions.:

Certification(s) Other Requirements:

- Certification in Project Management, ITIL, or Six Sigma.

- Detail-oriented and able to manage complex systems

- Excellent interpersonal, written, verbal, presentation, and time management skills.

- Ability to translate technical concepts to the executive team and/or non-technical audiences.

- Familiarity with ISP environments, DevOps principles, source control, Linux (RHEL) systems etc. is a plus.:

Disclaimer:

May perform other duties as assigned. All employees, pursuant to their job duties, should demonstrate the behaviors of Professional Empowerment and comply with all EPB policies, standards, and guidelines. EPB provides electric and communications services, which are considered critical infrastructure by the Department of Homeland Security. This EPB job is essential to support this critical infrastructure and may be required to work onsite or in the field to maintain these services.