Lead VTC Tech– ITMI-SA1-01

Position Title:

Lead VTC (Video Teleconference) Technician (ITMI-SA1-01)

Location:

San Diego, CA (100% Onsite)

Clearance Requirements:

Must have an Active Secret Clearance

Position Status:

Contract to Hire

Pay Rate:

$40 - $45/hr.

Position Description:

We are seeking an experienced Lead VTC (Video Teleconference) Technician

to oversee and coordinate NMCI support services within a Navy/DoD enterprise environment. This role serves as the operational lead for IT Store services, Moves/Adds/Changes (MAC), mobile device support, and asset management (WinDAR), ensuring compliance with NMCI processes and Navy IT policies.

This is a high-visibility position working directly with government stakeholders to ensure mission continuity, operational excellence, and strict adherence to DoD cybersecurity and service management standards. The ideal candidate brings strong leadership experience in NMCI environments and a proactive approach to service delivery, compliance, and performance optimization.

Key Responsibilities:

Operational Leadership

- Serve as primary point of contact for NMCI operational support activities

- Coordinate daily operations across IT Store, MAC, Mobile Device, and asset management functions

- Ensure compliance with NMCI processes, SLAs, and Navy IT standards

- Monitor performance metrics and provide operational reporting to leadership

- Identify service risks and implement corrective actions

- Provide workflow guidance and task coordination across functional teams

IT Store & Asset Management

- Oversee NMCI IT Store operations including equipment issuance, returns, and lifecycle management

- Ensure accurate processing of hardware and software requests within NMCI systems

- Maintain property accountability and compliance with asset tracking procedures

- Support hardware refresh and lifecycle initiatives

- Manage and track assets using WinDAR and related systems

Moves / Adds / Changes (MAC)

- Coordinate workstation relocations, reconfigurations, and new installations

- Ensure proper NMCI request submission and tracking for MAC activities

- Validate network connectivity, port activation, and workstation readiness

- Minimize operational disruption during MAC execution

Mobile Device Support

- Oversee provisioning, troubleshooting, and lifecycle management of government-issued mobile devices

- Support NMCI mobility services including device enrollment and configuration

- Ensure compliance with Navy mobile security policies

- Coordinate mobile device refresh and replacement cycles

Required Skills/Education:

- Active Secret clearance

- IAT Level II Certification (one of the following required): Security+, CySA+, CCNA Security, GICSP, GSEC, or SSCP - 5+ years of experience supporting NMCI environments

- Hands-on experience with IT Store operations, MAC processes, and enterprise asset management

- Strong understanding of Navy IT policies, NMCI workflows, and DoD compliance standards

- Experience in an operational lead or coordination capacity

- Excellent communication and stakeholder engagement skills

Preferred Qualifications:

- Experience supporting both classified and unclassified Navy enclaves

- Familiarity with WinDAR asset management systems

- ITIL or IT Service Management (ITSM) experience

- Strong customer service mindset in mission-critical environments

About Seneca Resources:

At Seneca Resources, we are more than just a staffing and consulting firm — we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.