Lead Service Delivery and Compliance Analyst

The Lead Service Delivery and Compliance Analyst acts as a champion for both IT service delivery and compliance, promoting ITIL best practices to improve and standardize service processes across the organization. This role ensures alignment with internal policies, regulatory requirements, and industry standards, while leading efforts to enhance the quality, consistency, and governance of IT services. The Analyst collaborates with cross-functional teams to drive continual service improvement, enforce compliance controls, and support operational excellence across ITSM processes. This role will partner closely with IT, Internal Audit, and business stakeholders to ensure effective execution of IT General Controls (ITGCs), assist with risk assessments, and support remediation efforts for any deficiencies identified during testing.

- Support the execution and documentation of ITGCs across key systems in scope for SOX compliance

- Assist with walkthroughs, control testing, and the evaluation of design and operational effectiveness.

- Collaborate with control owners to gather evidence, clarify control procedures, and assess compliance.

- Track and follow up on remediation plans for identified deficiencies or gaps.

- Maintain and update control documentation, including narratives, flowcharts, and risk/control matrices.

- Partner with external auditors and internal teams to facilitate audit requests and resolve issues.

- Provide insights and recommendations to strengthen the IT control environment.

- Develop and maintain IT compliance policies aligned with regulatory frameworks; support governance and control implementation.

- Perform periodic reviews and assessments of access controls, data protection measures, and system configurations.

- Promote IT compliance awareness by delivering training and providing guidance on requirements and best practices to IT and business teams.

- Serve as a liaison between technical teams and compliance stakeholders

- Support continual service improvement initiatives by identifying gaps in service delivery and driving corrective actions across ITSM processes.

- Ensure ITSM processes (e.g., Incident, Request, Change, Release, Problem Management) are consistently followed and aligned with governance standards.

- Collaborate with process owners to define and maintain service delivery KPIs and ensure reporting supports compliance and operational goals

- Facilitate CMDB governance by defining ownership, enforcing accountability, and supporting data quality improvements in alignment with CSDM and compliance standards.

- Follow established ITIL and established service delivery processes.

- Champion the IT Governance programs through change management, IT control tests, issue and risk management, RCAs.

- Standardize Compliance activities through written job aids, processes and technical documentation.

- Other duties as assigned.

MINIMUM ESSENTIAL QUALIFICATIONS:

- Bachelor’s degree in computer science, MIS, and/or equivalent work experience in related fields.

- Up to 5 years of experience in IT compliance, IT service delivery, or IT governance roles.

- Strong understanding of ITIL principles and ITSM processes (e.g., Incident, Change, Release, Request, Problem Management).

- Solid understanding of the Sarbanes-Oxley (SOX) Act, specifically ITGC and IT application control requirements.

- Strong written and verbal communication skills with an aptitude for problem solving.

- Must be able to independently resolve issues and efficiently self-direct work activities based on the ability to capture, organize, and analyze information.

- Experience in providing technical solutions to non-technical individuals.

- Experience in internal audit, IT risk management, and control testing.

- Demonstrated team building skills.

- Convey clear sense of direction, priorities, and vision for service delivery area.

- Ability to deal with internal employees and external business contacts while conveying a positive, service-oriented attitude.

- Willingness to travel to company locations (up to 5%).

- Regular and reliable attendance.

PREFERRED QUALIFICATIONS:

- ITIL v4 Foundations certification highly encouraged.

- Certifications in IT compliance or governance frameworks (e.g., CISA, CRISC, CGEIT, ISO 27001 Lead Implementer).

- Experience with GRC (Governance, Risk, and Compliance) platforms or tools.

- Experience working with ServiceNow.

- Experience with CMDB governance and familiarity with CSDM (Common Service Data Model).

EQUAL EMPLOYMENT OPPORTUNITY:

Targa Resources provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Targa’s policies and applicable law. We value the unique contributions that every employee brings to their role with Targa.

#HP123