Lead, Operational Performance Analyst

Requisition ID: 109386

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People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

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About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Primary Role

The Lead, Operational Performance Analyst is responsible for helping drive operational performance in their State(s), developing performance metrics that can be cascaded from the enterprise-levels of the Service Company to States to local Districts to measure operational performance accurately and reliably, with the ability to consolidate and communicate information at different enterprise-levels.

Key Accountabilities

- Monitor and partner with state management to drive state and local operational performance.

- Support state and local standard and ad hoc reporting and analysis.

- Develop performance metrics that can be cascaded from the enterprise-levels of the Service Company to States, to local Districts to measure business performance accurately and reliably with the ability to consolidate information at different enterprise-levels.

- Partner and liaise with internal colleagues and functions to collect performance metric data required for accurate and timely reporting.

- Publish and present reports at different enterprise-levels that contain performance metric results to provide Service Company, State, and local District leadership with visibility into business performance.

- Analyze performance metrics to gain insight into key drivers of business performance at the Service Company, State, and local District enterprise-levels.

- Coordinate a portfolio of business performance improvement efforts amongst Service Company, State and local District leaders.

- Benchmark performance metrics to gain a sense for business performance relative to enterprise peers and overall industry standards.

- Forecast performance metrics to estimate future business performance at the enterprise-levels of the Service Company, to States, to local Districts.

- Develop performance metric goals and targets at the enterprise-levels of the Service Company, State, and local Districts.

- Engage and consult on enterprise projects and initiatives in which Business Performance is identified as a stakeholder.

Knowledge/Skills

- Sound knowledge of utility/business processes.

- Working knowledge of new technology and current trends in water quality, water treatment, developer services and other related water resource management disciplines.

- Thorough understanding of, and ability to apply, key principles of P&L management, marketing, pricing, offer strategy, financial analysis, and technology principles.

- Proficiency in the development of metrics, KPIs and overall business intelligence architecture.

- Strong operational expertise

- Strong understanding of data management, integrity, and controls

- Strong process, project, and program management skills

- Strong quantitative skills (e.g., analytical, technical, problem solving)

- Effective people management skills (e.g., planning, organizing, recruiting, controlling, and leading individual staff and teams)

- Excellent written and verbal communication skills (e.g., fluency in report writing and presentations)

- Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting)

- Leadership presence (e.g., ability to deal effectively and maintain collaborative relationships with Company senior management and other key stakeholders)

Experience/Education

- Bachelor's Degree preferably in engineering, math, computer/ data science, finance or accounting. Relevant work experience in lieu of degree may be considered.

- 8+ years of experience with a bachelor’s degree or 14+ years’ experience without a bachelor’s degree in operations, engineering, or finance.

Travel Requirements

Up to 10%.

Work Environment

Standard indoor office environment.

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.