Lead Heating Service Technician (Sign-on Bonus)

As a Lead Service Technician and Trainer, you will support the Operations Manager while serving as the technical expert for the field team, oversee service operations, ensure compliance with safety standards and lead technician training and mentoring efforts. Your goal will be to enhance operational efficiency, develop technician expertise, and deliver outstanding customer service in both commercial and residential environments. Your success will be measured by your ability to troubleshoot and resolve service issues, maintain high customer satisfaction, foster technician growth, and ensure adherence to safety and compliance regulations.

- Work Environment - Stay close to home with local routes, strong safety culture, and get on-the-job training

- Competitive Compensation - Including an annual bonus plan, 401k company matched up to 4%, and a Sign-on Bonus

- Flexible Benefits Plan - In effect on the first day of the month following date of hire and offers three levels of coverage to select from to meet your unique, personal needs

- Paid Vacation - Plus an annual option to purchase additional vacation, too

- Wellness Support – With an annual wellness allowance, paid personal care days, and a 24/7 Employee & Family Assistance Program

- Opportunity to give back to some amazing causes in our community - You chose when and where to make an impact through an annual paid volunteer day, company volunteer opportunities, and an annual donation matching program

Your Responsibilities

- Manage time between supporting Operations Manager, working in the field, and covering during absences

- Serve as the primary technical expert and first point of contact for troubleshooting service issues

- Oversee the full scope of projects and monitor daily productivity

- Act as a Safety Champion with our environment, ensuring compliance and conducting site safety inspections in partnership with Environment Health and Safety team

- Facilitate onsite technician training, implementation of company policies, and daily line-ups

- Manage customer interactions, explain repairs, resolve escalations, and ensure smooth service operations

- Build and oversee the on-call schedule, participating in rotation including evenings and weekends

- Perform service technician duties including installing, maintaining, and troubleshooting oil and propane-fired boilers, furnaces, water heaters, and oil tanks

- Conduct final inspections of repaired systems to ensure safe and proper operation

Your Skills

- Strong leadership and mentoring capabilities

- Excellent communication skills

- Ability to work in a fast-paced environment and meet strict deadlines

- Expertise in troubleshooting and installing various heating equipment

- Excellent decision-making and delegation skills

- Comfortable with frequent driving, working in confined spaces, heavy lifting, and heights up to 50 feet

Your Experience

- Previous Heating Technician experience with leadership responsibilities

- Valid Propane license and NORA Certification

- CDL with Hazmat and Tanker endorsements

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Operations

Diploma / Certification