Lead ERP Support Analyst – Microsoft Dynamics 365 Manufacturing

Lead ERP Support Analyst – Microsoft Dynamics 365 Manufacturing

About PROENERGY

PROENERGY is a global and vertically integrated energy transition platform. Focused exclusively on fast-start, dispatchable power, our company supports both energy security and renewable growth with complete turbine services, project development, equipment manufacturing, turnkey generation facilities, operations, and maintenance.

Our Footprint

We are primed for the Energy Transition with permanent service locations in Missouri, Texas, and Argentina. Our world-class Missouri headquarters is purpose-built to meet peaking-power needs. It sits on 90 acres in Sedalia and features more than 900,000 sq. ft of facilities and equipment, including the only independent Level-IV aeroderivative depot in North America and a hydrogen-ready string-test facility that enables full-speed, full-load testing. Our Houston, Texas, office is a strategic satellite positioned near our own peaking-power installations.

Our Philosophy

We take care of our people and strive to make a positive difference for the world. We offer competitive pay, excellent benefits that include Medical, Dental, Vision, and Life/Disability Insurance at minimal cost to the employee, 10 paid holidays, paid time off, and a 401K plan. If you are looking for a rewarding career and possess specialized knowledge and quality-oriented problem-solving skills, we encourage you to apply today.

Position Summary

The Lead ERP Support Analyst for Microsoft Dynamics 365 Manufacturing will serve as the primary resource for supporting manufacturing and production-related modules within the organization’s ERP ecosystem. This role combines functional expertise in manufacturing processes with technical proficiency in D365 Supply Chain Management and Production Control. The individual will lead troubleshooting, configuration, and optimization efforts, ensuring system stability and alignment with business objectives. Acting as a liaison between business stakeholders and technical teams, this position plays a critical role in driving efficiency across production planning, shop floor control, and resource management.

Reports To: Vice President, Enterprise Applications

Work Location: 6401 North Eldridge Pkwy, Houston, TX 77041 or 6246 McHard Road, Houston, TX 77053

Position Responsibilities

- Serve as the lead support resource for D365 Manufacturing modules, including Production Control, Master Planning, Shop Floor Control, and Resource Scheduling.

- Provide Level 2 and Level 3 support for functional and technical issues, ensuring timely resolution and minimal business disruption.

- Collaborate with business users to gather requirements, configure solutions, and implement enhancements.

- Manage escalations and coordinate with Microsoft support when necessary.

- Oversee system updates, patches, and deployments using Lifecycle Services (LCS) and Azure DevOps.

- Develop and maintain documentation for processes, configurations, and troubleshooting steps.

- Support integrations with other systems and ensure data integrity across manufacturing workflows.

- Train and mentor junior support team members on manufacturing-related ERP functionalities..

Required Qualifications

- 5+ years of experience supporting Microsoft Dynamics 365 Manufacturing or similar ERP systems.

- Strong understanding of manufacturing processes, including production planning, scheduling, and shop floor operations.

- Technical proficiency in SQL, Power Platform (Power BI, Power Automate), and data migration tools.

- Experience with Microsoft Lifecycle Services (LCS) and Azure DevOps for ERP deployments.

- Excellent problem-solving and communication skills, with the ability to work cross-functionally.

- Bachelor’s degree in Manufacturing, Industrial Engineering, Information Technology, or related field

- US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

- Successful candidate will need to satisfactorily complete pre-employment drug screen and background check.

Desired Qualifications

- Experience with D365 Finance and Operations Activity modules.

- Familiarity with API integrations and customizations within D365.

- Knowledge of security roles and user management in Dynamics 365.

- Exposure to cloud technologies and Azure services.

Desired Certifications

- Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330)

- Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate (MB-310)

- Microsoft Certified: Power Platform Functional Consultant Associate

Working Conditions

- Office environment with occasional visits to secure facilities and operations centers.

- Standard business hours with 24/7 availability.

It is PROENERGY’s policy to provide equal opportunity in employment to all its employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, national origin, marital status, ancestry, medical condition, military status, or any other characteristic protected by State or Federal law.