Lead Delivery Dispatcher

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Position Summary:

This position plays a key role in delivery dispatching and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. Frequent communication with drivers, Delivery Driver Mangers and the Delivery Center Manager are essential to discuss any changes to the day-to-day driver routes in order to achieve targeted GPH results. Serves as a Bourne's Energy trusted advisor by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.

Essential Functions:

- Coordinates efficient delivery dispatching and handling of same-day deliveries in order to meet customer expectations. Assists with the resolution of more complex customer service issues.

- Oversees the review of all driver manifests to ensure customer accounts are updated accurately and timely and that follow up items are being addressed.

- Leads projects with the direction of the DCM in order to maintain customer records.

- Oversees the dispatchers and coordinates de-brief of driver status with Routing Specialists at the end of each day.

- Leads discussions at DC Huddle with items relevant to delivery dispatching.

- Monitors and ensures compliance with the company safety standards as issues arise.

- Ensures that delivery dispatchers are trained and cross-trained on various administrative procedures. Coordinates and delegates the duties of the dispatchers in the Delivery Center with guidance from the Delivery Center Manager.

- Ensures the timely update of projected sales to the Transportation Department on a daily basis.

- Regularly prepares driver routes using Route Estimator tool to achieve required GPH goals.

- Works with Delivery Center Manager in support of delivery dispatch standards, supporting annual customer growth and retention goals, meeting GPH goals and attaining targeted NPS score.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

- Health Insurance – Premiums as low as $6 for full time employees!

- Dental insurance and Vision Insurance

- Company Provided Life insurance, Short-term and Long-Term disability

- 401(k) plan with company match

- Paid time off and paid holidays

- Tuition assistance for employees and scholarships available for employees’ children

- Discounts on our products and services

- Opportunities for growth throughout our footprint.

Other Tasks:

Performs other work-related duties as assigned.

Experience:

Previous supervisory experience and a knowledge of energy products, equipment and basic service is beneficial.

Other Attributes Required:

- Good communication and listening skills

- Planning and scheduling skills

- Desire to lead (assertiveness) and leadership skills

- Accuracy, organization, and attention to detail

- Analytical skills

- Dependability

- Courteous demeanor and professional appearance

- Flexibility to work overtime

- Ability to work in a dynamic environment without distraction

Education:

A high school education or equivalent is required. Education beyond the high school level is desirable.

Certification and Testing:

No licensing or testing is required for this position.

Contacts:

This position frequently deals with customers, other employees (technicians, drivers, and office personnel), the field service manager, and sales representatives (if applicable).

Decisions Made:

The Lead Delivery Dispatcher makes decisions regarding same-day deliveries and efficient route optimization. The Lead Delivery Dispatcher in consultation with the Delivery Center Manager makes more complex route update decisions. The position also handles customer and delivery related issues that cannot be satisfactorily resolved by a Delivery Dispatcher.

Safety Considerations:

Safety considerations relate to proper ergonomics in an office setting including proper work station and computer terminal setup for all delivery dispatch personnel.

Equipment Used:

Normal office equipment is utilized including a computer terminal, personal computer, calculator, copier, fax machine, and telephone. In addition, the Lead Delivery Dispatcher will frequently communicate with delivery drivers via Raven messaging or cellular telephone transmissions.

Work Environment:

Most of the work is performed in an office setting with controlled temperatures. The heating season is typically faster paced than the rest of the year.

Physical Requirements Analysis:

- The position requires frequent sitting with occasional standing and walking

- There is frequent use of the fingers to write, input data into a computer system, and handle paperwork

- There is frequent communication involving both speaking and listening

Weight or Force Moved:

There is rarely a need to lift or move an object weighing more than 10 pounds. Assistance is available for lifting heavier items.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.