Dispatch Lead

# Dispatch Lead

Job Location

Sacramento, California

Pay Range

$25 - $27 / hr based on experience

Position Overview

The Dispatch Lead is responsible for overseeing daily dispatching functions, optimizing route efficiency, and supporting operational excellence across all lines of business. This position plays a critical role in ensuring service reliability by monitoring dispatcher performance, coordinating resources, and maintaining accurate operational systems.

The Dispatch Lead will work closely with route managers, drivers, and dispatch staff to align schedules, update systems, and provide training and support. Additionally, the role ensures proper reporting, system maintenance, and coverage in the event of staff absences.

Duties and Responsibilities

- Routing new stops (with Route Manager assistance)

- Monitor completion of dispatcher tasks

- Optimize routes and monitor productivity

- Manage and distribute operations reports

- Work customer service issues

- Update dispatch display board

- Schedule and input special events

- Onboard and train new dispatchers

- Manage key labeling and route assignments

- Manage key board and inventory

- Manage tablet racks and inventory

- Update route/driver/truck information in Soft-Pak

- Cover for absences in all lines of business

Qualifications

- Prior dispatching or operations experience preferred

- Ability to analyze routes and improve operational efficiency

- Strong organizational, problem-solving, and follow-up skills

- Team leadership and training experience

- Proficient in dispatch systems

- Excellent communication skills, including oral, written, and telephone

Education

High school diploma or equivalent required

Some college coursework or relevant certifications preferred

Relevant work experience may be substituted for education

Work Environment and Expectations

The Dispatch Lead will work in an office setting with frequent interaction with field personnel and drivers. This position requires strong attention to detail and the ability to adapt quickly in a dynamic environment.

The role may involve long periods of sitting, frequent computer use, and occasional physical tasks related to key and tablet inventory management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Offered compensation: $25/hr - $27/hr