Delivery Dispatcher

Job Overview

The Delivery Dispatcher plays a vital role in ensuring efficient daily operations and delivering exceptional service to customers.

This position requires a high level of comfort with dispatching and routing systems, strong communication skills, the ability to manage delivery exceptions while creating and maintaining a realistic, achievable delivery schedule.

Success in this role depends on strong organization skills, attention to detail, analytical mindset, teamwork, and adaptability in a fast-paced, often changing environment.

Responsibilities

- Serve as the primary point of contact for drivers throughout the day, providing real-time support, updates, and issue resolution.

- Updating information in company software.

- Escalate equipment issues (vehicles, tanks, monitors) or other concerns to the appropriate departments.

- Review and investigate delivery exceptions and make appropriate corrective actions.

- Forecast deliveries for new customer accounts and remove delivery stops as directed by the Service Department.

- Provide courteous and professional phone support to customers regarding delivery schedules and general inquiries.

Requirements

- Proven experience in dispatching or logistics management is preferred.

- Excellent analytical skills with the ability to interpret data effectively.

- Comfortable using technology.

- Strong communication skills, both verbal and written.

- A proactive approach to problem-solving with a keen attention to detail.

- Ability to work Saturdays when necessary

Join our team as a Delivery Dispatcher where your organizational skills will contribute significantly to our operational success!

Job Type: Full-time

Pay: $24.00 - $30.00 per hour

Expected hours: 40 – 45 per week

Benefits:

- 401(k)

- Dental insurance

- Employee discount

- Health insurance

- Paid time off

- Parental leave

- Vision insurance

Work Location: In person