Fuel Delivery Dispatcher

Pacific States Petroleum, Inc. is an on-site fueling company servicing California and Reno, focusing on delivering products like diesel, unleaded, and propane. It all started in May of 2001 with one fuel truck, a small location in Pleasant Hill, and a big idea. The idea was to deliver smaller than usual quantities of fuel to customer locations while providing unparalleled customer service. Part of the formula to provide meaningful customer service was by giving a voice to our team members, because we believe that nothing resonates better than a team member who is invested in the process. This helps to provide a positive customer experience, where a dedicated team and highly responsive solutions are only a call away.

Position Summary

The Night Dispatcher is a critical role responsible for overseeing all dispatch operations during the evening shift. This position ensures the timely and efficient scheduling and delivery of fuel, manages a team of 10-25 drivers, and serves as the central point of communication for the entire night operation. The ideal candidate thrives in a fast-paced environment, possesses exceptional organizational skills, and demonstrates an unwavering attention to detail. This is a hands-on, in-office position that includes responsibilities both at the desk and in the yard.

Key Responsibilities

- Dispatch and Coordination:

- Oversee evening shift operations, ensuring smooth transitions from the AM shift and maintaining operational efficiency.

- Manage the day-to-day responsibilities for a group of 10-25 drivers.

- Determine, manage, and modify driver routes to ensure timely customer service.

- Monitor driver progress and time, ensuring compliance with company policies and regulatory agency limits

- Communication and Problem-Solving:

- Provide clear, professional, and timely communication with drivers, the operations team, account managers, and billing.

- Maintain constant communication with drivers on the road throughout the night.

- Document problem fixes and provide clear instructions to prevent recurrence.

- Maintain accurate records of schedules, routes, and customer interactions in compliance with company and industry regulations.

- On-Site and Safety Duties:

- Routinely walk the yard to inspect trucks, tanks, and equipment to ensure functionality and safety.

- Ensure all deliveries and operations adhere to strict safety regulations and company procedures.

- Secure and lock the building and gates at the end of the shift.

Qualifications

- High school diploma or equivalent is required.

- Previous experience as a Class A or B Driver or as a dispatcher in the fuel or logistics industry.

- Exceptional organizational skills and a high level of attention to detail are mandatory.

- Proficient in MS Office and the ability to learn new dispatching software and technology quickly.

- Proven ability to multitask and work well under pressure in a fast-paced environment.

- Strong verbal and written communication skills.

- Strong knowledge of Southern California geography.

- Must be reliable, punctual, and able to work the evening shift on-site in Norwalk, CA.

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