Lead, Community Outreach (AFN)

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

This position supports the Public Safety Power Shutoff (PSPS) and Access and Functional Needs (AFN) requirements for the Wildfire Mitigation Plan (WMP), identifying, developing and executing plan improvements. This position works closely with the Regulatory and Wildfire Mitigation teams.

Accountabilities

Wildfire Mitigation Plan & Outreach:

- Development and execution of WMP regulatory commitments across multiple departments

- Assist Emergency Manager with CRC staff training to ensure AFN customers’ needs are met during PSPS events

- Continuous collaboration with Emergency Management in terms of exercise preparation, AFN awareness and integration into emergency response, documentation efforts, and collaborative presentation opportunities

- Quarterly and annual AFN (Access and Functional Needs) / WMP (Wildfire Mitigation Plan) regulatory filings and documentation

- AFN customer data retention system development and maintenance; AFN self-ID tool maintenance and development

- Statewide and regional AFN workgroup and council attendance

- Needs identification and documentation development across departments to support AFN / regulatory initiatives

- Identification and implementation of AFN accessibility improvements through maintained awareness of industry best practices

- Development of direct AFN customer communication throughout year

- Incident command AFN/CBO (Community Based Organization) Liaison role

- SMJU collaboration in AFN space, relationship maintenance

- WMP / PSPS required survey- vendor management, executive summary of results, development and execution of action plan to address gaps

- Development and execution of senior nutrition shelf stable meal effort

- Support implementation and maintenance of medical baseline backup battery program

Community Development:

- CBO relationship development, maintenance and engagement

- Pursue, oversee and direct AFN / PSPS focused outreach

- Direct customer interaction at AFN focused outreach events

- Develop CBO opportunities with a PSPS and customer assistance program focus

- Attendance of regular CBO and agency meetings throughout service territory

- On-site CBO visits, meetings and presentations to increase PSPS and program awareness

- Identification and implementation of opportunities to increase customer enrollment/awareness through the support of CBOs and agencies

- Development of roundtable CBO focused virtual meetings throughout year informed by CBO/agency feedback

Education and Experience

- Bachelor’s degree in a related field or equivalent professional experience

- 3+ years of experience in community outreach, emergency management, regulatory support, or a related field

- Experience working with Access and Functional Needs (AFN) populations, Community-Based Organizations (CBOs), or public safety programs preferred

- Utility, energy, or other regulated industry experience preferred

- Bilingual (English/Spanish) candidates preferred but not required

Compensation Data

Full base salary range $110,000.00- $140,000.00 per year

Liberty considers several factors when extending an offer, including but not limited to, the role and responsibilities, a candidate's work experience, education, training and skills, and geographic location.* Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally. For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life. Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction. With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model. What We Offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.