Nira Energy

Junior Customer Success Manager

full_time

About This Job

About Nira Energy

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Nira’s mission is to convert the US power grid to be 100% fossil-free.

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Nira is a software platform that helps renewable energy developers (solar/wind/storage) de-risk their project portfolio.

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We focus on accurately estimating the cost to interconnect new projects to the electric grid (aka the Interconnection Process). Developers can be on the hook for millions in grid upgrade costs - our tools help them navigate that risk.

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We’re a profitable, mission-driven company - we’re growing fast and looking for passionate people to join us.

About The Role

As Nira’s

Junior Customer Engagement Manager

, you be the front line of customer engagement - supporting users, onboarding new customers, and helping them succeed with our platform. You’ll also work cross-functionally with our product and engineering teams to drive continuous improvements in our customer experience.

We’re Looking For Someone Who Is

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Technically inclined to understand power systems and explain our tools to both technical and non-technical users

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Customer-focused, communicative, and motivated to help people

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Passionate about climate tech, clean energy, and making an impact.

This is a junior-level role with lots of opportunity to grow!

What you’ll do

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Lead onboarding sessions with new customers - showing them how to get value from our platform.

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Provide responsive, thoughtful support - troubleshoot customer questions and resolve issues in a timely manner

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Keep our documentation fresh, especially when new features launch or customer workflows evolve

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Assist with customer communications, like product update emails and FAQs with clarity and empathy

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Collaborate with our product teams, surfacing customer insights, suggesting improvements, and contributing to platform enhancements.

About You

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1-3 years experience in the energy industry - ideally renewable developers, electric utilities, power systems, or related

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Strong technical literacy - you don’t need to be an engineer, but you should be comfortable working in a technical environment

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Innately curious self-guided learner, who can identify your own knowledge gaps and find the resources to fill them

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A customer-centric, approachable mindset and a desire to always provide a positive experience for our customers

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Able to juggle multiple priorities, stay organized, and follow through on committments

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Excellent communicator, written and verbal, with strong attention to tone and clarity

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Excited to play a pivotal role in scaling a climate tech company to the next level!

Bonus Points

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Familiarity with interconnection studies or grid modeling tools

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Experience using customer support or documentation tools (Hubspot, Constant Contact)

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Prior work at a startup or fast-growing company

If you’re ready to help accelerate the transition to 100% fossil-free

power generation and want to help our customers derisk their renewable project portfolios, we want to hear from you!

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