Stealth Startup

Customer Success Specialist

contract

About This Job

About Us

We’re a stealth startup operating at the intersection of trading, technology, and alternative markets—including online casinos and sportsbooks. We use data, strategy, and legal expertise to uncover opportunities most people overlook.

Our work depends on a growing network of gig workers who help us execute on platform-specific strategies. We pride ourselves on delivering a seamless, respectful, and transparent experience to everyone we work with—and that experience starts with onboarding.

About the Role

We’re looking for a detail-oriented, people-focused Customer Success Specialist

to join our fast-moving team. This is a great opportunity for someone early in their career who enjoys staying organized, helping people feel supported, and creating smooth experiences in dynamic environments.

You’ll guide new gig workers through the onboarding process, ensuring they understand each step, submit required documentation, and feel confident and informed. You’ll act as the bridge between our Recruiting and IT teams, making sure every person is ready to move into execution without delay or confusion.

If you’re organized, proactive, and love creating clarity for others, you’ll thrive in this role.

What You’ll Do

•

Guide new gig workers through the onboarding process in a clear, professional, and friendly way

•

Collect and review required documentation (e.g., ID, proof of address) and confirm compliance

•

Answer questions and provide timely support via email, chat, and occasional video calls

•

Track onboarding progress and ensure each step is completed before handoff to IT

•

Collaborate with Recruiting and IT teams to resolve any blockers or edge cases

•

Continuously look for ways to improve the onboarding experience and streamline our process

What We’re Looking For

•

Strong written and verbal communication — you’re warm, clear, and direct

•

Extremely organized and detail-oriented — you triple-check your work and spot what others miss

•

Proactive and reliable — you take ownership and don’t need to be micromanaged

•

Comfortable managing multiple workflows at once and juggling shifting priorities

•

A team player with a positive attitude — you’re excited to help others and grow with the company

Nice to Have (But Not Required)

•

Experience in customer success, people ops, onboarding, recruiting, or support roles

•

Familiarity with ID verification, gig platforms, or compliance-heavy processes

Why Join Us

•

Competitive salary

•

Remote-friendly role

•

Fast-moving, stealth startup environment with zero red tape

•

Visible, high-impact role with real ownership from Day 1

•

Growth opportunities — we invest in our people and promote from within

Similar Jobs